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City of London

Customer Service Representative Revenue-C0746

London, ON, N6A 4L9, Canada

$43,779 - $64,094 (Level 7) This posting is for (1) one permanent full-time position being filled on a permanent basis.

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Job details

Pay: $43,779 - $64,094 (Level 7) This posting is for (1) one permanent full-time position being filled on a permanent basis.
Apply by: Nov 3, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

File Number:	4086	Employee Group:	Local 101
Service Area:	Finance Supports	Division:	Financial Services
Job Type:	Full-Time Permanent	# of Openings:	1

Summary of Duties:

Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager II, Customer Service and Assessment or the Supervisor of Taxation and Revenue. Provides information to the public concerning property taxes and related legislation. Receives and processes payments.

Work Performed:

Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
Informs the public about legislation changes, rebate programs and appeal procedures.
Receives, records and deposits all revenues due to the Corporation.
Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.
Controls and files receipts.
Provides back-up to the Senior Cashier as required.
Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
Assists in the processing of tax payments received in person, by mail, or by agencies including post-dated cheques during installment period.
Completes standard form letters as required.
Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.

Qualifications:

One year of a two year Community College Business Administration Diploma.

Experience:

One to two years' related experience.

Specialized Training & Licenses:

Skills and abilities in the following areas are necessary:

Unit 1 of the Municipal Tax Administration Program.

Compensation & Other Information:

$43,779 - $64,094 (Level 7) This posting is for (1) one permanent full-time position being filled on a permanent basis. Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m. Work Arrangement: Onsite. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

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More about this job

Responsibilities

The representative provides information to the public regarding property taxes and processes various revenue payments. They are responsible for maintaining accurate financial records, reconciling accounts, and assisting with tax billing procedures.

Requirements

Candidates must possess at least one year of a two-year Community College Business Administration Diploma. Additionally, one to two years of related experience and completion of Unit 1 of the Municipal Tax Administration Program are required.

Skills

Customer Service
Data Entry
Financial Record Keeping
Taxation Knowledge
Payment Processing
Clerical Assistance
Communication
Reconciliation
Legislation Interpretation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Finance
Property Taxes
Revenue
Data Entry
Business Administration
Municipal Tax Administration Program
Clerical
Payment Processing
Reconciliation
Taxation
Legislation
Record Keeping
Financial Services

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