The Clare Mutual Insurance (CM) CSR is to seek, select and retain the best property and casualty insurance risks in CM’s chosen markets. This is accomplished by establishing new and sustaining existing business relationships with individuals whom are in need of home, liability, automobile, farm or commercial insurance.
New Business:
- Respond to both call-in and walk-in traffic for quotes, questions and writing new applications. Encourage multiple lines of business with these contacts
- After providing a quote and the potential client indicates he/she would like to proceed with an application, the agent must proceed with the underwriting requirements to confirm eligibility and price.
Existing Clients :
- Respond to all call-in, walk-in and written communications and requests that fall within his/her coverage territory
- Identify potential insurance opportunities and advise the client
- Process changes to existing policies as requested and review for possible change in risk at that time. Also, confirm existing coverage is appropriate and suggest changes that would better serve the client
- Review policy renewals for concerns that would require review prior to usual review requirements
- Inspections are to be arranged with the inspector and the policyholder as per underwriting guidelines
- Consult with other members of staff, especially underwriters with concerns about eligibility and ways to improve the process and work flow
- Review any concerns noted by inspector with the policyholder
- Contact with all policyholders once every two (2) to five (5) years, depending on type of risk, or as otherwise directed by the underwriter
- Following the completion of a CSR’s contact with a policyholder, summary notes of the meeting or the conversation must be prepared and recorded in the applicable policy management system notes (and hard copy if necessary)
- When contacted by a policyholder due to a possible claim, the agent is required to collect information regarding the claim, review coverage/deductible and gather the required claims data
- Respond to other customer inquiries
- Ensure all insurance needs of the customer are well served at the time of contact.
**Education and Skill Requirements:**
- Level 2 Agent Insurance License
- Excellent analytical skills
- Highly organized
- Computer literate
- Strong communication and relationship building skills.
**Personal Characteristics:**
- Professional, courteous and friendly
- Perform well in a busy, small business environment
- Ability to establish credibility and influence while building strong relationships with internal and external stakeholders
- Farm/agricultural, commercial business experience an asset.
_Compensation will be based on qualifications and experience._