Women’s Shelter Manager
Horelyu Dene Ts’edi Kue Cold Lake First Nations, Alberta Full-Time | Permanent Reports to: Operations Manager
Horelyu Dene Ts’edi Kue is seeking an experienced Women’s Shelter Manager to lead the day-to-day operations of our 24/7 Women’s Shelter.
This is a hands-on leadership role responsible for ensuring the shelter operates safely and consistently, staff are supported and accountable, and women accessing the shelter receive respectful, trauma-informed and culturally appropriate support.
Key Responsibilities
- Oversee the day-to-day operation of the Women’s Shelter.
- Supervise, schedule and provide direction to Shelter Attendants, ensuring appropriate 24/7 coverage.
- Address staffing, attendance and operational issues as they arise.
- Oversee resident intake, admissions, safety planning and discharge processes.
- Ensure resident files, shift logs, incident reports and other required documentation are complete and accurate.
- Provide leadership and direction during resident crises, serious incidents and emergencies.
- Ensure shelter policies, safety procedures, confidentiality requirements and professional standards are followed.
- Work closely with Family Support and other programs to connect residents with appropriate services and resources.
- Maintain a safe, respectful and culturally welcoming shelter environment.
- Keep the Operations Manager informed of significant staffing, resident, safety and operational matters.
- Support staff training, development and continuous improvement of shelter operations.
Qualifications
- 3–5 years of relevant experience in shelter services, family violence, crisis intervention, social services, housing or a related field.
- Previous supervisory or management experience, preferably in a residential, shelter or 24/7 service environment.
- Degree or diploma in Social Work, Human Services, Community Services, Indigenous Studies or a related field is preferred. An equivalent combination of relevant education and experience may be considered.
- Strong leadership, communication, judgment, problem-solving and conflict-resolution skills.
- Experience supporting women experiencing violence, homelessness, trauma or other complex circumstances.
- Knowledge of trauma-informed and culturally safe practices.
- Experience working with First Nations communities is considered an asset.
Requirements
- Satisfactory Criminal Record Check and Vulnerable Sector Check.
- Valid driver’s licence and reliable transportation.
- Current First Aid/CPR certification or willingness to obtain.
- Willingness to complete required shelter-specific and safety training.
- Flexibility to respond to urgent staffing or operational matters outside regular working hours when necessary due to the 24/7 nature of the shelter.
