- The expected base salary range for this position is $70/Hr - $75/Hr, depending on experience, skills, and internal equity.
- The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements.
- Benefit eligibility and offerings vary based on role, employment status, and work location.
- For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
- We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.
- These tools are used to enhance consistency and efficiency.
- All hiring decisions involve human review and are not based solely on automated processing.
Position Overview
- We are seeking an experienced Account Manager IV / Strategic Program Manager to join the Global Brand & Community Impact team.
- This role will provide strategic leadership and execution support for high-profile, global initiatives across Community Investment, Brand, Colleague Engagement, and Customer Trust.
- The successful candidate will lead complex, cross-functional programs from planning through execution, working with senior leaders and stakeholders across Brand, Communications, HR, Marketing, business units, global markets, and external partners.
- This is a highly visible role requiring strong program leadership, stakeholder management, strategic planning, governance, and execution skills.
Key Responsibilities:
- Lead the planning and execution of large-scale global strategic initiatives.
- Develop detailed project plans, timelines, governance structures, success metrics, and delivery frameworks.
- Manage multiple workstreams, dependencies, risks, budgets, and project milestones.
- Drive alignment across cross-functional and global stakeholders.
- Facilitate working sessions, governance meetings, decision-making forums, and project reviews.
- Develop and maintain stakeholder communication and engagement plans.
- Coordinate initiatives across multiple regions, business functions, and organizational teams.
- Identify opportunities to improve processes, operational efficiency, and execution discipline.
- Monitor program performance and provide regular updates to senior leadership.
- Support activation and execution of Community Investment, colleague engagement, brand, and customer trust programs.
- Manage relationships with external partners, community organizations, vendors, and service providers.
- Ensure initiatives are delivered on time, within scope, and against agreed business and community outcomes.
- Identify and proactively address risks, issues, and dependencies.
- Support strategic planning and continuous optimization of enterprise-wide programs.
Required Qualifications:
- Bachelor's degree in Business, Marketing, Communications, Public Relations, Corporate Affairs, Social Impact, or a related field.
- 10+ years of experience leading complex strategic initiatives, programs, or enterprise-wide projects.
- Strong experience in strategic program and project management.
- Proven experience leading large-scale, complex, cross-functional initiatives.
- Advanced stakeholder management experience within large or global organizations.
- Experience developing and executing:
- Strategic plans
- Project plans and roadmaps
- Governance frameworks
- Budgets
- Risk and issue management
- Performance measurement and success metrics
- Demonstrated ability to influence stakeholders and drive alignment without formal authority.
- Strong communication, relationship-building, problem-solving, critical-thinking, and decision-making skills.
- Experience working in complex, matrixed organizations.
Preferred Qualifications:
- Experience in Community Investment, Corporate Social Responsibility (CSR), Social Impact, or Corporate Affairs.
- Background in Brand, Marketing, Communications, or Employee/Colleague Engagement.
- Experience leading global transformation or enterprise-wide initiatives.
- Experience within the Banking or Insurance industry.
- Experience working with global and regional teams across multiple markets.
- Experience managing relationships with community organizations, non-profits, strategic partners, vendors, and external service providers.
Key Stakeholders:Internal
- Global Brand & Community Impact
- Senior Leadership
- Communications
- Human Resources
- Marketing
- Business Units
- Global and Regional Stakeholders
External:
- Community Partners
- Non-Profit Organizations
- Strategic Partners
- Vendors and Service Providers
Success Measures:Performance will be measured based on:
- Successful delivery of strategic initiatives on time and within scope.
- Stakeholder satisfaction and engagement.
- Improved program effectiveness and execution discipline.
- Achievement of measurable business, brand, community, and colleague engagement outcomes.
- Ability to create alignment across multiple stakeholders and workstreams.
- Effective management of risks, budgets, dependencies, and project milestones.
Work Environment:This role offers the opportunity to:
- Lead highly visible global initiatives.
- Work closely with senior leaders and enterprise-wide stakeholders.
- Influence large-scale programs and strategic initiatives.
- Deliver programs that create measurable business, brand, customer, colleague, and community impact.
- Work in a collaborative, fast-paced, strategic, and results-oriented environment.
- Operate with a high degree of autonomy while partnering closely with cross-functional teams.
Note:
- Limited access to customer data may be required depending on the initiatives supported.
- Any access will be governed by applicable company policies and compliance requirements.
