Housekeeping Manager
Property: COMO Metropolitan London
Position: Housekeeping Manager
Base Location: London
Department: Housekeeping and Apartments
Reporting to: Assistant Executive Housekeeper
Overall Departmental Responsibility: Executive Housekeeper
Tasks/Responsibilities
- To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
- To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
- To carry out regular room, apartment and public area inspections and follow up on issues identified.
- To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
- To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.
- To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
- To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
- To lead by example and promote a positive, professional and supportive working environment.
- To assist with the induction, training, coaching and development of Housekeeping colleagues.
- To ensure SOPs, LQA standards and departmental procedures are understood and followed.
- To maintain appropriate training and retraining records.
- To support the Assistant Executive Housekeeper with performance management and development of team members.
- To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
- To support daily staffing allocations and respond to changes in business levels and colleague availability.
- To assist with the coordination and effective use of agency staff.
- To support recruitment and onboarding activities when required.
- To conduct regular stock counts and ensure agreed par levels are maintained.
- To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.
- To follow procedures for the ordering, issue and return of employee uniforms.
- To ensure guest linen is correctly handled, stored and rotated.
- To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
- To ensure the Lost Property procedure is followed correctly and consistently.
- To monitor general Housekeeping presentation throughout the property.
- To promote and maintain high standards of health and safety within the department.
- To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
- To report accidents, incidents, hazards and maintenance issues promptly.
- To assist with risk assessments, audits and compliance checks.
- To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
- To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.
- To attend and contribute to departmental meetings and briefings.
- To ensure effective shift handovers and follow-up of outstanding matters.
- To develop an understanding of departmental P&L and support cost-control measures.
- To take responsibility for the smooth operation of the department during assigned shifts.
- To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
- To maintain confidentiality and comply with all hotel policies, procedures and standards.
Job Requirements
- To cooperate fully with other departments.
- Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
- Set the example to others to follow with regards to grooming and appearance.
- To support and deliver the aims and objectives of the COMO Approach.
- Attend any training offered by the hotel that will develop knowledge and skills.
- To work on ad hoc projects and reports as required.
Thank you
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