Manager Technology and AI
DependableIT Group Inc. | Job Description
Position Summary
DependableIT is seeking a hands-on Manager, Technology & AI to lead our internal IT function and support the continued growth of our technical services capabilities.
This individual will be accountable for the reliability, security, and continuous improvement of DIT's technology environment. The role will lead the IT team, oversee day-to-day technology operations, deliver infrastructure and development projects, and act as the senior technical escalation point for complex issues.
The successful candidate must be an advanced and practical user of artificial intelligence. They will be expected to use AI throughout their own work and identify opportunities to responsibly apply AI and automation across DIT's technology operations, internal processes, and client solutions.
This is a working manager position. The successful candidate must be comfortable setting direction, managing people and projects, communicating with leadership and clients, and contributing directly to technical work when required.
Key Responsibilities
IT Leadership and Team Management
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Lead, support and develop DIT's IT team, establishing clear priorities, responsibilities and performance expectations.
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Manage the allocation of work across operational support, infrastructure, security, development and project requirements.
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Provide leadership with concise updates regarding performance, projects, risks, costs and required decisions.
IT Operations and Service Management
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Monitor ticket volume, backlog, response time, resolution time, recurring issues and user experience.
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Manage Microsoft 365, identity and access, endpoints, hardware, software, connectivity and core business applications.
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Maintain accurate inventories of hardware, software, licences, accounts, domains, certificates, warranties and technical ownership.
Infrastructure Network and Cloud Management
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Design, operate, secure and improve network, server, cloud and hybrid infrastructure across AWS, Azure and on-premises environments.
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Configure, maintain and troubleshoot firewalls, network connectivity, VPNs, segmentation and remote-access solutions.
Cybersecurity and Risk Management
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Oversee endpoint protection, security monitoring, patching, vulnerability management and remediation.
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Support client security reviews, questionnaires, audits, insurance requirements and requests for technical evidence.
Business Continuity Backup and Disaster Recovery
AI Enablement and Automation
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Use AI tools throughout development, troubleshooting, research, testing, documentation, architecture planning, and code review.
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Identify opportunities to apply AI across technical support, monitoring, incident triage, reporting, development, and internal workflows.
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Build or oversee AI-assisted workflows, internal agents, retrieval systems, integrations and automated processes.
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Evaluate emerging AI technologies and recommend adoption based on business value, accuracy, security, privacy and cost.
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Establish appropriate controls governing the use of confidential information, client data, source code, credentials and personal information with AI platforms.
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Measure and report the results of AI initiatives, including time saved, work automated, costs reduced, and quality improvements.
Solutions Architecture and Development
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Provide technical leadership for application development, system integrations, APIs, databases and modernization initiatives.
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Establish and maintain appropriate practices for source control, testing, code review, CI/CD, release management and production support.
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Ensure technical solutions include appropriate documentation, security, monitoring, support procedures and ownership.
Project and Client Support
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Define project scope, milestones, responsibilities, dependencies, risks and acceptance criteria.
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Assist in developing repeatable managed IT, cloud, monitoring, infrastructure, development and AI-enabled service offerings.
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Design appropriate monitoring, alerting, ticketing, escalation, reporting and service-level models.
Vendor Licence and Cost Management
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Evaluate new vendors and technologies based on capability, security, supportability, integration, and total cost.
Required Qualifications
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Five or more years of progressive experience across IT infrastructure, cloud services, networking, systems administration, cybersecurity, or related technical functions.
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Demonstrated hands-on experience with Microsoft 365, identity and access management, endpoints, networks, servers and cloud infrastructure.
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Working knowledge of cybersecurity controls, vulnerability management, incident response, backups and disaster recovery.
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Experience with scripting, automation, APIs, integrations, or software development.
Preferred Qualifications
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Experience with JavaScript, TypeScript, Node.js, Python, Java, C#/.NET, SQL, or comparable technologies.
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Relevant Microsoft, AWS, Azure, Google Cloud, Cisco, Fortinet, Check Point, ITIL or cybersecurity certifications.
What Success Looks Like
Within the first 12 months, the successful candidate will have:
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Documented critical systems, infrastructure, applications, access requirements and recovery procedures.
