Job Type: Permanent
Work Model: Hybrid
Reference code: 135067
Primary Location: Fredericton, NB
All Available Locations: Brossard, QC; Fredericton, NB; Laval, QC; Moncton, NB; Montreal, QC; Quebec City, QC; Saint John, NB
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
Summary
We are seeking a Bilingual Total Rewards Lead to join our Human Resources Managed Services team within the Deloitte Canada HR as a Service offering. As a Total Rewards Lead serving clients of Deloitte, you will be responsible for leading and overseeing the operational delivery of Compensation, Benefits (Canada and US), and Global Mobility services. You will provide leadership to specialized operational teams, ensure the consistent and accurate execution of Total Rewards processes, and serve as a key liaison between HR Global Shared Operations (HR GSO) and the client.
You will also play a key role in supporting process transitions, operational readiness, service stabilization, governance, documentation, reporting, and continuous improvement initiatives.
What will your typical day look like?
You will lead the operational delivery of Compensation, Benefits, and Global Mobility services within the HR GSO model, ensuring requests, transactions, recurring activities, and escalations are completed accurately and within established service expectations. You will provide leadership, guidance, and support to Compensation, Benefits, and Global Mobility specialists, including team members working virtually and from offshore locations, while serving as the primary operational point of contact for key internal stakeholders and external vendors.
Key responsibilities include:
- Managing day-to-day service delivery and operational activities across Compensation, Benefits, and Global Mobility.
- Providing operational guidance on complex or sensitive Total Rewards matters and escalating policy decisions, exceptions, and significant risks as appropriate.
- Monitoring workloads, case volumes, service levels, recurring activities, risks, and operational metrics, and preparing reports and insights for HR leadership and governance forums.
- Coaching and developing team members while fostering a culture of accountability, collaboration, continuous learning, and service excellence.
- Supporting knowledge transfer, operational readiness, and the transition of new Compensation, Benefits, and Global Mobility processes into HR GSO.
About The Team
This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do - and who you do it with.
Enough About Us, Let’s Talk About You
You are someone who has these skills, experience & qualifications:
- 6+ years of progressive Human Resources experience, with significant experience in Total Rewards, Compensation, Benefits, Global Mobility, or HR Operations supporting Total Rewards processes, within a large, matrixed, or complex organization.
- Full professional proficiency in both English and French is required, both written and spoken.
- A bachelor’s degree in human resources, Business Administration, Finance, or a related field, or an equivalent combination of education and professional experience.
- Experience leading specialized HR operations or shared services teams and managing complex, high-volume, or multi-country service delivery.
- Experience managing offshore resources, virtual teams, or services delivered across multiple locations and time zones.
- Experience supporting compensation programs and processes such as market surveys, job evaluation, salary structures, annual compensation cycles, compensation recommendations, or related HR transactions.
- Experience supporting benefits administration, vendor relationships, enrollment activities, reconciliations, employee inquiries, or benefits-related operational processes.
- Strong analytical and problem-solving skills, with the ability to interpret complex information, identify risks and dependencies, and recommend practical solutions.
- Sound judgment and discretion when handling confidential employee, compensation, benefits, immigration, financial, and personal information.
- A commitment to operational excellence, continuous improvement, and upholding a positive employer brand.
It would be great for you to have some of these nice to haves as well:
- Experience in a professional services or large corporate environment.
- Knowledge of Global Mobility processes, including international transfers, temporary assignments, immigration, tax, relocation, and cross-border employee support.
Total Rewards
The salary range for this position is $90,000 - $150,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You Shape How We Make Impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at
[email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or
[email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
