Job Title: Customer Service Professional - Bilingual II
Location Address: Montreal, QC
Work Arrangement: Hybrid role (currently working Tuesday, Wednesday, and Thursday in the office; Monday and Friday at home)
Schedule Hours: Rotating work schedule, one week at a time, to accommodate customer calls from other time zones. Rotating start times will be required within the hours of operation, 8:00 AM - 8:00 PM EST, Monday - Friday. The Customer Service client base is Canada-wide. Flexibility is required as client demand changes.
Candidate Requirements / Must-Have Skills
- Must be fully and fluently bilingual (French/English), with both verbal and written proficiency in French and English.
- Customer service focus and skills.
- Work experience in a contact center is necessary (minimum of 1 year).
- Knowledge of our business policies, procedures, and concepts.
Soft Skills
- Ability to build positive relationships between customer/company.
- Commitment to achieving high levels of service excellence.
- Ability to work independently or with minimal direction within a team.
- Excellent communication skills (verbal and written) in English and/or French.
- Analytical and problem-solving skills.
- Ability to assume responsibility and take ownership until resolution.
- Ability to effectively organize, prioritize, and multitask.
- Attention to detail.
- Ability to work collaboratively with teams and peers.
Education
- Post-secondary education with industry certification is preferred, or equivalent work experience.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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