Your role as Talent Enablement Specialist, Operations
As a key member of our Talent Enablement team, you will play an essential role in delivering a seamless employee experience. You’ll provide thoughtful HR support to employees and managers, ensuring that every interaction reflects our commitment to excellence, empathy, and operational efficiency. Through guidance and collaboration across Talent & Culture, you’ll help bring our Talent Enablement philosophy to life: enabling people to perform at their best and supporting the organization’s strategic goals.
What you'll be doing
- Play a key role in bringing our Talent Enablement philosophy to life by responding to HR inbox requests with empathy, expertise, and a focus on enabling people and managers to perform at their best. More precisely, you will:
- Act as a trusted advisor to employees and managers by addressing inquiries, resolving HR-related challenges, and ensuring a positive employee experience
- Respond to and manage ad hoc requests, ensuring timely and effective support across various T&C and Talent Enablement activities
- Serve as the first point of escalation and act as backup for the Talent Development Coordinator in their absence, ensuring operational continuity and effectiveness
- Manage employee relations matters with discretion and sound judgment
- Conduct exit interviews
- Maintain and update knowledge documents and policies, and continuously improve employee self-service resources through AI tools
- Contribute to the continuous optimization of Talent & Culture operational processes to enhance efficiency and scalability
- Partner with Talent & Culture Business Partners to support ongoing initiatives and organizational priorities
We'd love to hear from you if you have
- Minimum of 3 years of HR experience, with employee relation experience
- High commitment to customer service and results
- Track record of outstanding performance
- Preference to work in a high-pace and ambiguous work environment
- Excellent organizational and detail-orientation skills
- Excellent verbal and written communication skills in both French and English
At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:
- Access to the Dialogue app and virtual mental health support for you and your family
- Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement
- 4 weeks vacation, 9 wellness days, and 1 volunteer day
- Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
- Work abroad up to 4 weeks/year
- Incentive plans, referral bonuses & RRSP matching
- Learning via Coursera, external training budget & mentorship
- Optional parental leave top-up
The posted salary range represents the expected hiring range for this role. At Dialogue, where a candidate's offer lands within the range is determined by relevant experience, demonstrated skills, and qualifications.
