Original job description
The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.
Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.
We are currently seeking a Guest Service Agent to join our dynamic Hotel Team. This is a dream position for an energetic + passionate individual seeking to build their hotel + hospitality career as part of a small team with a focus on providing world-class service to our guests.
Responsibilities
Greeting all guests with enthusiasm, prepared to provide information regarding all aspects of what The Drake has to offer
Ensures all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
Follows Drake check in and out procedures, ensuring mandatory details are covered while building genuine rapport + relationships with guests
Responds to all guest requests in a timely manner with follow up communication to ensure 100% guest satisfaction
Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness at all times
Has the highest level of comprehension of all Drake products + offerings
Has to be available to work weekends
Requirements
Minimum 2 years of experience as a Guest Service Agent in a hotel environment
Proficiency with Opera Cloud is required
Genuine love of hospitality + a warm engaging spirit
A combination of formal education + some real-world experience
Exceptional written + verbal communication skills
Compensation
Hourly wage: $22–$23 per hour, based on experience
This is for an existing vacancy.
Benefits
We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, benefits package, training programs and other unique perks, as part of joining our team.
The Drake Hotel is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers, and immigrant persons; 2SLGBTQI+, and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.
More about this job
Responsibilities
Welcome guests, provide information about the hotel, manage reservations and cancellations, and follow check-in and check-out procedures while building rapport. Respond promptly to guest requests, follow up to support guest satisfaction, and maintain a clean hotel lobby and strong knowledge of Drake offerings.
Requirements
Requires at least two years of experience as a Guest Service Agent in a hotel and proficiency with Opera Cloud. Candidates should bring a warm, engaging approach to hospitality, exceptional written and verbal communication skills, and a combination of formal education and practical experience.
Skills
- Guest Service
- Hotel Reservations
- Opera Cloud
- Guest Check-In and Check-Out
- Guest Relations
- Written Communication
- Verbal Communication
- Hospitality
- Customer Satisfaction
- Attention to Cleanliness
- Product Knowledge
- Follow-Up Communication
- Teamwork
Benefits
- Training Programs
- Development Opportunities
- Competitive Compensation
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
Keywords
- Guest Service Agent
- Hospitality
- Hotel
- Opera Cloud
- Room Reservations
- Bookings
- Reservation Confirmations
- Cancellation Policies
- Check-In
- Check-Out
- Guest Requests
- Guest Satisfaction
- Guest Relations
- Hotel Lobby
- Cleanliness
- Product Knowledge
- Written Communication
- Verbal Communication
- Weekend Availability
- Teamwork
