SERVICE ADVISOR
- Pickering, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- A minimum of 1 year experience
- Posting language
- English
- Posted
Original job description
Drive Autogroup
We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.
We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.
Job Opportunity
Acura Pickering, a part of Drive Autogroup is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.
Responsibilities
APPLY NOW
We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.
We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.
Job Opportunity
Acura Pickering, a part of Drive Autogroup is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.
Responsibilities
- Schedule and arrange efficient and accurate diagnosis of reported problem
- Meet & greet customers in-person or via the phone
- Experience with CDK
- Make repair & preventative maintenance recommendations
- Follow up with customer's to ensure their expectations were met/exceeded
- Maintain documentation, including PO, invoices, work orders, reports etc.
- Follow all organizational safety standards
- Adaptable to work evening and weekend shifts as needed
- Position involves sitting for long periods of time
- Involves the use of office equipment and computers for long periods of time
- A minimum of 1 year experience
- Experience in the automotive industry preferred
- Confident approach with customers to understand their needs
- Attention to detail and a positive attitude
- Strong communication skills
- Ability to work efficiently in a fast-paced environment
- Professional phone handling experience
- Competitive compensation plans
- Collaborative team dynamic and Family-like atmosphere
- Supportive work environment
- Health and wellness initiatives
- Community involvement activities
- Exciting company events
- Employee purchase plans and company discounts
- Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.
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More about this job
Responsibilities
The Service Advisor coordinates the service process by scheduling diagnoses and assisting customers with repair and maintenance recommendations. They are responsible for maintaining documentation and ensuring customer expectations are met or exceeded.
Requirements
Candidates should have at least one year of experience, preferably within the automotive industry. Strong communication skills and the ability to work in a fast-paced environment are required.
Skills
- Customer Service
- CDK
- Scheduling
- Communication Skills
- Attention To Detail
- Phone Handling
- Automotive Industry Knowledge
- Organization
Benefits
- Health And Wellness Initiatives
- Community Involvement Activities
- Company Events
- Employee Purchase Plans
- Company Discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
- Transportation
- Trades
Keywords
- CDK
- Automotive Industry
- Service Advisor
- Preventative Maintenance
- Work Orders
- Customer Experience
- Retail Motor Vehicles
- Diagnosis