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Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Added 55 mins ago
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Sous Chef
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Added 55 mins ago
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Hôte·esse, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
Added 55 mins ago
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Overnight Kitchen Cleaner
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Added 55 mins ago
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Saisonnier, Commis·e de cuisine, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
- Temporary
Added 55 mins ago
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Saisonnier, Plongeur·euse, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
- Temporary
Added 55 mins ago
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Saisonnier, Aide cuisinier·ère, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
- Temporary
Added 1 hour ago
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Culinary Opportunities
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Added 1 hour ago
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Guest Services Captain
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Added 1 hour ago
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Food & Beverage Administrator
Fairmont Hotels & Resorts
Whistler, BC
- Full-time
Added 1 hour ago
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Serveur.euse expérience dôme Choux Gras/Comptoir, saisonnier (H/F/D)
Fairmont Hotels & Resorts
Mont-Tremblant, QC
- Temporary
Added 1 hour ago
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Serveur.euse,Rosélys, Temporaire temps-partiel (H/F/D)
Fairmont Hotels & Resorts
Montreal, QC
- Temporary
Added 1 hour ago
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Van Driver - Stewarding
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Added 1 hour ago
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Chef de Cuisine
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Added 1 hour ago
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Commis.e de cuisine restaurant (H/F/D) – Temps plein
Fairmont Hotels & Resorts
Quebec, QC
- Full-time
Added 1 hour ago
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Saisonnier, Aide pâtissier·ère, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
- Temporary
Added 1 hour ago
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Saisonnier, Chef·fe de partie, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
- Temporary
Added 1 hour ago
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Assistant Restaurant Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Added 6 hours ago
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Warehouse Associate (Distribution Center Support)
Fairmont Hotels & Resorts
Canmore, AB
- Full-time
Added 23 hours ago
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Journey Person Cook Unrestricted (Full-time)
Fairmont Hotels & Resorts
Victoria, BC
- Full-time
Added 1 day ago
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Maintenance Person II
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Added 1 day ago
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Housekeeping Room Attendant (Full Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $20.78 to $21.78 CAD / hour
- Full-time
Added 1 day ago
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Coordonnateur·rice des banquets, temps plein (H/F/D)
Fairmont Hotels & Resorts
Montebello, QC
- Full-time
Added 1 day ago
Doorperson/Valet (Part-Time)
Fairmont Hotels & Resorts
Ottawa, ON
Added 1 day ago
FH
Assistant Fairmont Gold Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time

Fairmont Hotels & Resorts

Guest Services Captain

Whistler, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Guest Services Captain

Be an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.

This is a permanent, full-time position, starting in December 2026.

Starting Rate of Pay: $20.95 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.

Job Duties Include:

Lead and supervise the Guest Services team while ensuring all service standards are followed
Handle guest concerns and react quickly, logging and notifying proper departments
Attend regularly scheduled departmental meeting
Assist in managing the departmental budget and scheduling colleagues accordingly
Balance operational, administrative and colleague needs
Assist guests regarding hotel facilities in an informative and helpful way

Qualifications

Valid Class 5 BC Drivers License
Valid Class 4 BC Drivers License (preferred)
Previous leadership experience in Guest Services
Previous Property Management System experience preferred
Proficient in MS Office

Job Perks & Benefits:

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whistler-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com

#CWMRSummer26

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More about this job

Responsibilities

Lead and supervise the Guest Services team, uphold service standards, address guest concerns, and coordinate with relevant departments. Support departmental budgeting and scheduling while balancing operational, administrative, and colleague needs, and provide guests with helpful information about hotel facilities.

Requirements

A valid Class 5 British Columbia driver's license is required, while a Class 4 license is preferred. Previous Guest Services leadership experience, proficiency in Microsoft Office, and preferably experience with a property management system are sought.

Skills

Team Leadership
Guest Services
Guest Relations
Service Standards
Complaint Resolution
Incident Reporting
Departmental Coordination
Meeting Participation
Budget Management
Staff Scheduling
Operational Management
Administrative Coordination
Hotel Facilities Knowledge
Class 5 BC Driver's License
Class 4 BC Driver's License
Microsoft Office

Benefits

Subsidized Staff Accommodation
Complimentary Meal Per Shift
Employee Travel Discounts
Golf Passes
Ski Passes

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Guest Experience
Team Leadership
Service Standards
Guest Concerns
Departmental Coordination
Departmental Meetings
Budget Management
Staff Scheduling
Operational Management
Administrative Coordination
Hotel Facilities
Property Management System
Microsoft Office
Class 5 BC Driver's License
Class 4 BC Driver's License
Hotel Resort
Full-Time
Permanent Position

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