Original job description
This is an interview position.
General Summary
Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FDX facility. Supports the Safety Above All Culture. Responsible for ensuring safe and efficient package sortation through the management of Operations Supervisors overseeing Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees.
Required Knowledge, Skills And Abilities
College Degree or Equivalent
Eighteen (18) months experience as an Operations Supervisor within FDX OR; a combination of one (1) year as an Supervisor within FDX and (1) year previous management, operational leadership, project or team leader
If external, two (2) years required previous management experience, operational leadership, or project/team leader experience.
Ability to read, interpret and draw conclusions from numerical data and written information.
Demonstrated proficiency in standard level MS Office products (Outlook, Word, Excel)
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
Ability to inspire a shared vision and empower and motivate a team.
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
Proven ability to apply sound business judgment to establish and accomplish goals.
Customer service skills necessary to effectively and professionally respond to requests and issues.
Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice
In the province of Quebec, must be bilingual (French and English)
Preferred Qualifications
Pay Transparency:
Pay
Additional Details: Note: this is a LOCAL POST available ONLY to existing YBNA P&D Supervisors / Operations Supervisors / Courier Team Leads. Job posted 10/01/2026, job unposted 10/08/2026 at 3:00pm local time.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Oversee day-to-day and long-term operations and staff within assigned areas of a FedEx facility, supporting a strong safety culture and efficient package sortation. Lead Operations Supervisors and their teams, build productive employee relationships, and deliver successful customer-facing results.
Requirements
Requires a college degree or equivalent and qualifying management or operational leadership experience, with experience thresholds varying for internal and external candidates. Candidates should demonstrate data interpretation, Microsoft Office proficiency, team leadership, sound business judgment, customer service, and communication skills; Quebec-based incumbents must be bilingual in French and English.
Skills
- Operations Management
- Team Leadership
- Staff Management
- Package Sortation
- Safety Management
- Numerical Data Interpretation
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Technology Adaptability
- Employee Motivation
- Relationship Building
- Business Judgment
- Customer Service
- Written Communication
- Verbal Communication
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Transportation
- Security & Safety
- Customer Service & Support
Keywords
- FedEx
- Facility Operations
- Operations Supervisor
- Package Handler
- Package Sortation
- Safety Culture
- Customer-Facing Results
- Management Experience
- Operational Leadership
- Project Leadership
- Team Leadership
- Numerical Data Interpretation
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Technology-Based Applications
- Employee Motivation
- Business Judgment
- Customer Service
- Process Instruction
- Windows PC Environment
- Shift Flexibility
