Original job description
This is an interview position.
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible
Required Knowledge, Skills And Abilities
High School Diploma or GED Equivalent
6 months FedEx customer service representative experience
Microsoft Word - Basic
Microsoft Excel - Basic
Ability to gain & maintain FedEx DG Specialist certification
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred
Good understanding of FedEx products, features of service, general operations
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Preferred Qualifications
Pay Transparency:
Pay
Additional Details: Job posted 10/1; Job unposting 10/9
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and promote sales and incremental revenue.
Requirements
Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and a good understanding of FedEx products, service features, and general operations. Candidates must be able to obtain and maintain FedEx Dangerous Goods Specialist certification, complete required training, and lift 70 pounds or maneuver packages up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.
Skills
- Customer Service
- Customer Inquiry Resolution
- Administrative Operations
- Leadership
- Mentoring
- Communication
- Conflict Resolution
- Sales
- Revenue Generation
- Microsoft Word
- Microsoft Excel
- FedEx Product Knowledge
- Customs Requirements
- Dangerous Goods Certification
- Package Handling
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Management & Leadership
- Sales
- Administrative
Keywords
- FedEx
- Customer Service
- Administrative Operations
- Customer Inquiries
- Service Features
- Policies And Procedures
- Customs Requirements
- Customer Operations
- Sales
- Incremental Revenue
- Mentoring
- Communication
- Conflict Resolution
- Leadership
- Best Practices
- Microsoft Word
- Microsoft Excel
- EXCEL/LEAP
- FedEx Products
- General Operations
- Recurrency Training
- Package Handling
