Original job description
This is an interview position.
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
Required Knowledge, Skills And Abilities
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Required Knowledge, Skills And Abilities
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Preferred Qualifications: Job Posted Down Date on 01st Oct 2026 at 03:00 pm local time
Pay Transparency: Job Posted on 24th Sept
Pay:
Additional Details: This is a PPT CSR position. Mon- Sat 02:00 -07:00 pm
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Provide accurate information and direct assistance to customers, and complete administrative duties that support efficient station operations. Promote sales and identify opportunities to generate additional revenue.
Requirements
A high school diploma or equivalent is required; a college diploma is preferred. Candidates should have strong communication, analytical, problem-solving, and negotiation skills, be able to work under pressure, operate a Windows PC, complete required training and testing, lift up to 70 pounds, and maneuver packages up to 150 pounds using appropriate equipment.
Skills
- Customer Service
- Interpersonal Communication
- Verbal Communication
- Analytical Thinking
- Problem Solving
- Negotiation
- Stress Management
- Sales
- Administrative Duties
- Windows PC Operation
- Package Handling
- Customer Assistance
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Transportation
- Administrative
Keywords
- Customer Service
- Customer Assistance
- FedEx Express
- FedEx Ground
- Canadian Customs Regulations
- Sales
- Revenue Generation
- Administrative Duties
- Windows PC
- Interpersonal Communication
- Verbal Communication
- Analytical Skills
- Problem Solving
- Negotiation
- Stress Management
- Package Handling
- Lifting
- Basic Training
- Recurrency Training
- Annual Accreditations
