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Added 5 hours ago
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Customer Relations Agent, Customer Service
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 5 hours ago
FN
Customer Relations Agent--Bilingual, Customer Service
First National Financial LP
Montreal, QC
- Full-time
Added 1 day ago
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First National Financial LP
Calgary, AB
- Full-time
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First National Financial LP
Toronto, ON · East York, ON
- Full-time
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First National Financial LP
Toronto, ON · East York, ON
- Full-time
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First National Financial LP
Toronto, ON
- Full-time
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First National Financial LP
Montreal, QC
- Full-time
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First National Financial LP
Toronto, ON · East York, ON
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First National Financial LP
Toronto, ON · East York, ON
- Full-time
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First National Financial LP
Toronto, ON · East York, ON
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Toronto, ON
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First National Financial LP
Toronto, ON · East York, ON
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First National Financial LP
Montreal, QC
- Full-time
Added 13 days ago
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First National Financial LP
Toronto, ON · East York, ON
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First National Financial LP
Toronto, ON
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Added 14 days ago
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Mortgage Funder, Third Party Residential Underwriting- NBBP
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 14 days ago
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First National Financial LP
Toronto, ON · East York, ON
- Contract
Added 14 days ago
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Executive Assistant
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 15 days ago
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Associate Mortgage Underwriter, Third Party Residential Underwriting-NBBP
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 15 days ago
FN
Associate Mortgage Underwriter, Third-Party Residential Underwriting-BMBE
First National Financial LP
Montreal, QC
- Full-time
Added 15 days ago
FN
Manager and Team Lead, Third Party Residential Underwriting - BMBE
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 15 days ago
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Associate Director
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 18 days ago
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Representative - Bilingual, Insurance
First National Financial LP
Toronto, ON · East York, ON
- Contract
Added 18 days ago
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Associate Mortgage Underwriter-Excalibur
First National Financial LP
Toronto, ON
- Full-time

First National Financial LP

Customer Relations Agent--Bilingual, Customer Service

Montreal, QC, Canada

$43,000 – $53,000 · Full-time

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Job details

Pay: $43,000 – $53,000
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

We are hiring a Customer Relations Agent--Bilingual!

Reporting To

Supervisor, Customer Service

Full-Time/Part- Time

Salary Range:

Full-time

$43,000 – $53,000

Posting Date

October 20, 2026

Closing Date

November 3, 2026

Hours Of Work

12:00 p.m. – 08:00 p.m.

Grade

Office Location:

6.5

Montreal

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How You Will Contribute

Answer incoming calls on the customer service queue and make outbound calls when necessary
Handle between 50 to 65 calls a day
Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account
Process certain changes during client interactions
Follow-up with client to confirm resolution and customer satisfaction
Provide assistance to the various residential administration departments when required
Promote online services
Ensure client privacy is protected at all times
Listen to client inquiries and take the appropriate problem-solving steps
Complete special projects as assigned by the Manager

The Experience You Need

Post secondary education and/or equivalent work experience preferred
Mortgage experience an asset
Competency in MS Office; capacity to learn new technologies/systems
Strong verbal and written communication skills, in both English and French
Friendly, outgoing personality
Excellent telephone manner
Demonstrated flexibility to adapt to a constantly changing environment
Ability to resolve problems, strong attention to detail, critical thinking
Demonstrated team player, responsible, reliable and adaptable
Bilingualism (French, English) required - interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOQC

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More about this job

Responsibilities

Handle incoming and outbound customer calls, respond to inquiries received through phone, fax, mail, email, and online accounts, and process eligible client changes. Follow up to confirm resolution and customer satisfaction, protect client privacy, promote online services, and assist residential administration teams with projects as assigned.

Requirements

Post-secondary education or equivalent work experience is preferred, and mortgage experience is an asset. The role requires French and English proficiency, strong communication and telephone skills, Microsoft Office competency, adaptability, problem-solving ability, attention to detail, and a reliable, team-oriented approach.

Skills

Customer Service
Bilingual Communication
Verbal Communication
Written Communication
Problem-Solving
Attention to Detail
Critical Thinking
Telephone Etiquette
Microsoft Office
Technology Adaptability
Multitasking
Teamwork
Flexibility
Client Privacy Protection
Customer Satisfaction

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Customer Service
Residential Mortgages
Mortgage Broker Channel
Financial Services
Client Inquiries
Inbound Calls
Outbound Calls
Fax
Mail
Email
Online Accounts
Online Services
Microsoft Office
Client Privacy
Problem-Solving
Customer Satisfaction
French
English
Residential Administration

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