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Added 46 mins ago
FN
We are hiring an Associate Analyst, Commercial Funding!
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Added 1 hour ago
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First National Financial LP

Mortgage Specialist, Renewals

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

We are hiring a Mortgage Specialist – Renewals, Internal Sales!

Reporting To

Team Leader, Mortgage Specialist

Full-Time/Part- Time

Full-time

Posting Date

November 11, 2026

Closing Date

November 25, 2026

Salary Range

$65,000 + commission (commission structure will be shared during interview)

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

55.7

Toronto, ON

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, commission, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Mortgage Specialist is responsible for the retention of existing clients through renewals, early renewals and savings.

How You Will Contribute

Handle all incoming calls from the department queue regarding early renewals, maturing accounts and discharge requests
Retention of accounts which are discharged due to a switch or sale of property
Solicit to retain First National customers (inbound and outbound)
Selling Mortgage Life Insurance and Home Warranty programs
Speak with clients that are requesting an early renewal for lower interest rates or debt consolidation
Utilize technology to aid the mortgage process
Accountable for retention percentages

The Experience You Need

Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners
Ability to multi-task in a fast-paced environment
Strong ability to analyze and resolve problems
Shift work would be required to support volume as required
Previous inbound/outbound sales experience
Knowledge of mortgage underwriting policies and procedures
Knowledge of mortgage and other debt products to ensure quality First National customer service
In accordance with the Financial Services Regulatory Authority of Ontario (FSRA) candidates must meet the educational requirements required for registration with FSRA. The successful candidate will be registered with FSRA within five days of their start date with First National

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Call Centre requirements long periods of time on phone calls using a headset and a queue.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON

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More about this job

Responsibilities

Manage inbound and outbound client contacts concerning early renewals, maturing accounts, discharge requests, and retention of accounts at risk of leaving. Retain existing customers, sell mortgage life insurance and home warranty programs, support mortgage processing with technology, and meet account-retention targets.

Requirements

Candidates need strong telephone and internal-partner communication, prior inbound or outbound sales experience, and the ability to multitask and resolve problems in a fast-paced environment. Knowledge of mortgage underwriting policies and mortgage and other debt products is required, and candidates must meet FSRA education requirements and register with FSRA within five days of starting.

Skills

Telephone Communication
Inbound and Outbound Sales
Client Retention
Mortgage Renewals
Mortgage Underwriting
Problem Analysis and Resolution
Multitasking
Customer Service
Mortgage and Debt Products
Mortgage Life Insurance Sales
Home Warranty Sales
Technology-Assisted Mortgage Processing

Benefits

Commission
Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Benefits
Career Advancement Opportunities
Training Programs

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Renewals
Early Renewals
Mortgage Retention
Maturing Accounts
Discharge Requests
Mortgage Underwriting
Mortgage Products
Debt Products
Inbound Sales
Outbound Sales
Customer Service
Mortgage Life Insurance
Home Warranty
FSRA Registration
Financial Services Regulatory Authority of Ontario
Mortgage Processing
Account Retention
Call Centre
First National

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