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Resolution Specialist--Bilingual, Collections
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- Contract
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First National Financial LP

Resolution Specialist--Bilingual, Collections

Montreal, QC, Canada

$43,000 - $53,000 · Contract

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Job details

Pay: $43,000 - $53,000
Job type: Contract
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

We are hiring a Resolution Specialist--Bilingual, Collections!

Reporting To

Supervisor, Collections

Full-Time/Part- Time

Salary Range:

12-month contract

$43,000 - $53,000

Posting Date

October 23, 2026

Closing Date

November 13, 2026

Hours Of Work

8:30 a.m. – 5:00 p.m.

Grade

Office Location:

6.5

Toronto, ON / Montreal, QC

Great location! Steps away from the main public transit station

What We Offer

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity

Reporting to the Supervisor, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How You Will Contribute

Investigation of delinquent accounts in assigned portfolio
Collection/administration of portfolio
Minimize exposure to monetary losses or damage to investors and corporate image
Assist clients in budgeting and planning to correct existing and avoid future delinquency
Assessment and collection of fees
Review bankruptcy and consumer proposals and filing proof of claim when required
Collection of common expenses, strata liens, tax and utility arrears
Set up of arrears settlement payments
Process new PAC information
Provide credit ratings and mortgage verifications
Collection of deficiency balances on discharged mortgages
Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Experience You Need

Strong communication and interpersonal skills
Excellent analytical and problem-solving skills
Team player who also works well independently
Able to meet deadlines
Competency in MS Office; capacity to learn new technologies/systems
Shift work will be required
Bilingualism (French, English) required – interactions with English-speaking customers or partners

Working Environment And Physical Demands Analysis

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The Team You’ll Join

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

#FNLOON

#FNLOQC

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More about this job

Responsibilities

Investigate and manage delinquent accounts, collect arrears and fees, and arrange settlements while minimizing financial losses and protecting the company’s reputation. Support clients in addressing and preventing delinquency, process mortgage-related verifications and payments, and follow applicable anti-money laundering procedures.

Requirements

Applicants must be bilingual in French and English and have strong communication, interpersonal, analytical, and problem-solving skills. They should work effectively independently and as part of a team, meet deadlines, use Microsoft Office, learn new systems, and be available for shift work.

Skills

Bilingual Communication
Collections
Portfolio Administration
Financial Analysis
Problem-Solving
Client Budgeting and Planning
Bankruptcy and Consumer Proposal Review
Proof of Claim Filing
Payment Arrangement Setup
Credit Rating Assessment
Mortgage Verification
Microsoft Office
Deadline Management
Anti-Money Laundering Compliance
Customer Service

Benefits

Bonus
Health Spending Account
Maternity and Parental Leave Top-Up
Training Programs
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Collections
Delinquent Accounts
Arrears
Portfolio Administration
Financial Loss Prevention
Client Budgeting
Bankruptcy
Consumer Proposals
Proof of Claim
Common Expenses
Strata Liens
Tax Arrears
Utility Arrears
Settlement Payments
Pre-Authorized Contributions
Credit Ratings
Mortgage Verification
Deficiency Balances
Anti-Money Laundering
Microsoft Office
French
English
Customer Service
Financial Services

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