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Added 4 days ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
Must have demonstrated interpersonal and communication · Must have a positive attitude and will go above and beyond
Added 5 days ago
FC
Member Experience Representative - Repost
FirstOntario Credit Union
Burlington, ON
- Full-time
Must have demonstrated interpersonal and communication · Must have a positive attitude and will go above and beyond
Added 6 days ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
St. Catharines, ON
- Part-time
Must have reliable and capable internet accessibility if remote shifts are required
Added 7 days ago
FC
Senior Manager, Credit Solutions, Commercial Services
FirstOntario Credit Union
St. Catharines, ON
- Full-time
Added 8 days ago
FC
Member Consultant Chatham
FirstOntario Credit Union
Chatham-Kent, ON · Chatham, ON
- Full-time
Added 11 days ago
FC
Fulfillment Officer (up to 6 months)
FirstOntario Credit Union
Woodstock, ON
- Contract
Added 12 days ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Ingersoll, ON
- Part-time
Must have reliable and capable internet accessibility if remote shifts are required
Added 12 days ago
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Investment Advisor
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 14 days ago
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Business Analyst / Senior Business Analyst Commercial Services
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 18 days ago
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Manager, Multi-Family Credit Adjudication
FirstOntario Credit Union
Burlington, ON
- Full-time
Added 18 days ago
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AVP Commercial Credit
FirstOntario Credit Union
Burlington, ON
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Added 18 days ago
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FirstOntario Credit Union
Hamilton, ON
- Full-time
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FirstOntario Credit Union
Hamilton, ON
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Assistant Branch Manager Hamilton/Halton
FirstOntario Credit Union
Hamilton, ON
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Added 23 days ago
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Senior Analyst, Treasury Settlement
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 24 days ago
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Member Experience Representative - Repost
FirstOntario Credit Union
St. Catharines, ON
- Full-time
Must have demonstrated interpersonal and communication · Must have a positive attitude and will go above and beyond
Added 24 days ago
FC
Member Experience Representative (Temporary up to 12 months) - Repost
FirstOntario Credit Union
Hamilton, ON
- Full-time
Must have demonstrated interpersonal and communication · Must have a positive attitude and will go above and beyond
Added 24 days ago
FC
Member Service Centre Representative (Part-Time)
FirstOntario Credit Union
St. Catharines, ON
- Part-time
Added 24 days ago
FC
Member Service Representative (Part-Time Temporary up to 12 months)
FirstOntario Credit Union
Hamilton, ON
- Part-time
Must have reliable and capable internet accessibility if remote shifts are required
Added 25 days ago
FC
Member Experience Representative - Repost
FirstOntario Credit Union
St. Catharines, ON
- Full-time
Must have demonstrated interpersonal and communication · Must have a positive attitude and will go above and beyond
Added 25 days ago
FC
Vice President, Wealth
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 25 days ago
FC
IT GRC Coordinator
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 26 days ago
FC
Operational Database Administrator
FirstOntario Credit Union
Hamilton, ON
- Full-time
Added 28 days ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Hamilton, ON
- Part-time
Must have reliable and capable internet accessibility if remote shifts are required
Added 1 month ago
FC
Member Consultant Chatham
FirstOntario Credit Union
Chatham-Kent, ON · Chatham, ON
- Full-time

FirstOntario Credit Union

Fulfillment Officer (up to 6 months)

Woodstock, ON, Canada

Salary Range: $53,122 to $73,042 · Contract

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Job details

Pay: Salary Range: $53,122 to $73,042
Job type: Contract
Apply by: Nov 30, 2026
Posting language: English
Posted: Oct 31, 2026

Original job description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
Enhanced mental health benefits through SunLife and TELUS Healt
Flex-work environment
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

The Fulfillment Officer is responsible for reviewing, verifying, and processing mortgage documentation to ensure compliance with company policies, regulatory requirements, lender and Insurer guidelines. This role plays a critical part in supporting the mortgage fulfillment process by maintaining accuracy, timeliness, and exceptional customer service.

Role

Review and validate mortgage documentation for completeness and accuracy.
Verify income by way of in-depth review of LOE's, paystubs, T4s, Full T1 Generals and NOA's, BFS documentation including Articles of Incorporation and Business Financials
Verify down payment and closing costs keeping note of AML guidelines
Ensure compliance with regulatory standards, lender requirements, and internal policies.
Work collaboratively with Underwriters and various departments and branches
Prepare and organize files for funding.
Monitor timelines to ensure prompt processing and closing of mortgage files.
Respond to inquiries in a professional and timely manner by email and phone
Communicate with brokers and internal departments and branches to ensure a seamless closing process for the Members
Keep informed on FCU mortgage products/services, interest rates, lending policies/procedures and other pertinent information
Identify opportunities for efficiency, recommend improvements, and implement enhanced systems and processes where appropriate
Consider health & safety as a primary concern to ensure the overall well-being of yourself and others
Perform other duties as required

Required Skills

Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
Ability to work under pressure and with time sensitive deadlines
Have working knowledge of credit investigation, analysis and related policies and procedures
Have experience preferably in the financial services/mortgage financing industry
Have working knowledge of lending platforms; Prolender is considered an asset
Experience and knowledge of Mortgage Insurance requirements
Enjoy being a team player, willing to assist other staff as required
Demonstrate clear written and verbal communication skills
Have one to three (1-3) years' experience in the financial services industry, specifically in the area of mortgage documentation review
Have a sound business acumen which you built from the ground up with a post-secondary Degree or Diploma in business or economics or an equivalent combination of education and industry experience

This is a hybrid role in Woodstock, ON. This is for a term of up to 6 months.

This posting is for an existing vacancy.

Salary Range: $53,122 to $73,042

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

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More about this job

Responsibilities

Review, verify, and process mortgage documentation for accuracy and compliance with internal policies, regulatory standards, and lender and insurer requirements. Coordinate with underwriters, brokers, branches, and other departments to prepare files for funding, meet closing timelines, and provide timely customer service.

Requirements

Candidates should have one to three years of financial services experience, preferably reviewing mortgage documentation, along with knowledge of credit analysis, lending policies, and mortgage insurance requirements. A business or economics degree or diploma, or equivalent education and industry experience, is required; Prolender experience is an asset.

Skills

Mortgage Documentation Review
Document Verification
Income Verification
Down Payment Verification
Anti-Money Laundering Compliance
Regulatory Compliance
Credit Investigation
Credit Analysis
Mortgage Insurance
Mortgage Fulfillment
File Preparation
Deadline Management
Customer Service
Written Communication
Verbal Communication
Process Improvement

Benefits

Competitive Compensation
Health And Wellness Benefits
Health Spending Account
Personal Spending Account
Enhanced Mental Health Benefits
Flexible Work Environment
Employee Volunteer Program
Employee And Family Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Documentation
Mortgage Fulfillment
Income Verification
Letters Of Employment
Pay Stubs
T4 Tax Slips
T1 General Tax Returns
Notices Of Assessment
Business Financial Statements
Articles Of Incorporation
Down Payment Verification
Closing Costs
Anti-Money Laundering
Credit Investigation
Credit Analysis
Lending Policies
Mortgage Insurance
Prolender
Regulatory Compliance
Mortgage Funding
File Preparation
Customer Service
Process Improvement

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