At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Implementation Analyst will manage day-to-day customer relationships and act as an architect for new customers by translating data inputs into system logic. They will also work with product and engineering teams to implement new features and improve sales performance management processes.
Requirements
Candidates should have an education or background in Engineering, Commerce, Mathematics, or Statistics, with 0-2 years of relevant experience. Strong skills in data handling, Excel, and analytical problem-solving are essential, along with an understanding of databases and workflows.
Working hours
40 hours per week
Skills
- Data Analytics
- Project Management
- Excel
- Data Architecture
- Analytical Problem-Solving
- Organizational Skills
- SQL
- Python
- Sales Performance Management
- Business Logic
- Process Flows
- Presentation Tools
- Large Datasets
- Workflow Understanding
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Sales
- Customer Service & Support
- Engineering
- Management & Leadership
Keywords
- Implementation Analyst
- Customer Operations
- Sales Performance Management
- Data Analytics
- Excel
- SQL
- Python
- Commission Engine
- Business Logic
- Project Management
- Data Architecture
- Process Flows
- Customer Feedback
- Sales Compensation
- Large Datasets
- Analytical Tools
Original job description
About the Team:
The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.
If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you!
What you’ll be doing:
Own the day-to-day customer relationship, building strong working relationships with senior client stakeholders across a portfolio of customers
Act as an architect for a new customer, translating data inputs and required business logic into Forma rule / system logic, commission engine architecture and outputs
Learn design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
Work with Forma.ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation
Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success
Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives.
Be responsible for developing Sales Performance Management (SPM) expertise by identifying areas of improvement in SPM processes (crediting, payroll process) and strategy (IC plan design, quota setting, etc.)
What we're looking for:
Education or Background in Engineering, Commerce, Mathematics and/or Statistics
0-2 years of relevant working experience
Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus
Strength in Excel to perform data profiling, segmentation, and aggregation
Understanding of data architecture and process flows
Analytical problem-solving ability, organizational, and project management skills
Ability to take ownership and run with tasks in a fast-paced and evolving environment
Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)
Nice to haves:
Experience with SQL and/or Python
Experience with sales incentive compensation
Additional Job Info:
This position is for an existing vacancy
Salary range: $55K - $70K CAD
