The Fleet Maintenance Analyst is responsible for monitoring and reviewing maintenance and repair costs associated with Fraserway's rental fleet.
Working closely with the Service and Rentals teams, this role reviews service work orders, estimates and internal charges to ensure maintenance and repair costs are appropriate, accurate and consistent with the condition and requirements of the rental fleet.
This is a hands-on, technically oriented role that requires strong RV Service knowledge and/or a high level of mechanical and automotive aptitude. The successful candidate will be comfortable reviewing technical work, questioning costs where appropriate, identifying inconsistencies and working collaboratively with Service and Rental leadership to ensure the fleet is maintained effectively and cost efficiently.
Key Responsibilities
Work Order & Estimate Review
- Review Service work orders and estimates related to defleeted rental units.
- Assess whether recommended repairs and maintenance are appropriate based on the age, condition, usage and requirements of the unit.
- Review labour, parts, sublets and other charges for reasonableness and accuracy.
- Identify unusual, excessive or inconsistent charges and follow up with Service leadership as required.
- Ensure appropriate documentation and supporting information is available for significant repairs.
- Identify opportunities to improve consistency and cost control across locations.
- Ensure best practices on repairs are communicated across all Service locations
Rental Fleet Cost Monitoring
- Monitor Rentals internal maintenance and repair costs associated with the Rental fleet.
- Review trends in maintenance spending by unit, location, type of repair and other relevant factors.
- Identify recurring or unexpected maintenance costs and bring them forward for review.
- Support Rentals leadership in understanding the key drivers of fleet maintenance costs.
- Help establish appropriate benchmarks and reporting for Rental maintenance expenses.
- Identify opportunities to reduce unnecessary costs while maintaining appropriate fleet safety, reliability and customer experience.
Service & Operations Partnership
- Develop strong working relationships with Service Managers, Service Advisors, Technicians and Rental leadership.
- Work collaboratively with Service teams to understand technical recommendations and repair requirements.
- Ask questions and challenge costs or recommendations when appropriate while maintaining positive relationships.
- Support consistency in how Rental fleet repairs and maintenance are assessed and charged.
- Escalate significant concerns or recurring issues to the appropriate leadership team.
- Assist in creation of defleet manuals and Rentals repair bulletins.
Fleet & Maintenance Insights
- Identify recurring mechanical or maintenance issues across the fleet.
- Help identify opportunities for preventative maintenance and improved fleet reliability.
- Support decisions regarding repair versus replacement of components or units where appropriate.
- Provide information and recommendations to support fleet planning and cost management.
- Assist with developing processes and tools to improve visibility and accountability for Rental maintenance costs.
Reporting & Continuous Improvement
- Prepare regular reporting on Rental fleet maintenance costs, trends and exceptions.
- Track key cost indicators and identify areas requiring attention.
- Recommend improvements to processes, controls and communication between Rentals and Service.
- Support the development of standardized practices for reviewing Rental maintenance costs across the organization.
- Maintain accurate records and documentation related to work order and cost reviews.
- Make recommendations for vehicle design improvements.
Sublets and external relationships
- Develop and maintain strong partnerships with external service providers, fostering collaboration, trust, and mutual success.
- Ensure mechanical recurring repairs are escalated to the appropriate leadership team member
- Ensure consistency across all locations regarding mechanical inspections and repairs
Qualifications & Experience
Required
- Strong hands-on RV Service experience or significant automotive/mechanical experience with strong technical knowledge.
- Strong understanding of RV systems, components, maintenance and repair requirements considered a significant asset.
- Ability to understand and interpret Service work orders, estimates and technician recommendations.
- Strong mechanical aptitude and ability to identify when a repair recommendation or cost may require further investigation.
- Strong analytical and problem-solving skills.
- Ability to work confidently with Service Managers and technical personnel.
- Strong communication and relationship-building skills.
- Excellent attention to detail and organizational skills.
- Ability to work independently and make sound judgments.
- Strong Excel/data analysis skills.
Considered an Asset
- RV Technician experience.
- Automotive Technician experience.
- RV dealership Service experience.
- Experience with rental fleet maintenance.
- Experience reviewing repair estimates or warranty claims.
- Experience with Service Management or dealership management systems.
- Experience working with multi-location operations.
What Success Looks Like
The successful candidate will:
- Ensure Rental maintenance costs are accurate, appropriate and well supported.
- Identify opportunities to reduce unnecessary maintenance costs without compromising safety or fleet quality.
- Build strong relationships with Service teams while maintaining appropriate independence and objectivity.
- Identify trends and recurring issues rather than simply reviewing individual work orders.
- Provide Rental leadership with better visibility into the true cost of maintaining the fleet.
- Help create greater consistency and accountability between Service and Rentals.
- Become a trusted technical resource for Rental fleet maintenance decisions.
Why Join Fraserway RV?
Fraserway RV is a coast-to-coast Canadian RV organization with full-service dealerships and a strong connection to the RV lifestyle. You will join a people-focused environment where your work directly supports safer workplaces, stronger leadership capability and a better employee experience.
How to Apply
If you are a practical, relationship-focused safety professional who wants to help build a stronger safety culture across Canada, we would love to hear from you. Please submit your resume and cover letter outlining your relevant health and safety experience.
Fraserway RV is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.
If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and a cover letter (must be included with the application ) to be considered.
We thank all candidates for applying; however, only those selected for an interview will be contacted.
Compensation: $75,000 - $110,000 per year + (dependent on skills and experience) plus industry best benefits.
#INDHP#
