G3 Canada Limited is a progressive and continuously growing company. As part of our commitment of building a smarter path from Farmer’s fields to the global market, we are establishing a highly efficient coast to coast Canadian Grain enterprise designed to provide a unique competitive alternative to farmers and superior service to customers and stakeholders. The integrity and resourcefulness of our people are the foundation of that commitment.
Job Title: Analyst II, Application Support
Location: G3 Head Office (On-Site)
Reporting to the Manager, Application Support, the Analyst II, Application Support is responsible for maintaining and supporting enterprise grain business applications, databases, and integrations. This role ensures application reliability, performance, and continuous improvement by troubleshooting issues, supporting deployments, performing testing, and collaborating with business and technical stakeholders to deliver effective technology solutions.
KEY RESPONSIBILITIES:
- Provide primary support for production grain business applications, integrations, and related technical environments, ensuring reliable system performance and availability.
- Troubleshoot and resolve application, integration, and system issues by analyzing system data, identifying root causes, and coordinating solutions.
- Develop, maintain, and update application support documentation, procedures, and system records.
- Execute and support testing, validation, and change management activities for system enhancements and deployments.
- Collaborate with business stakeholders, vendors, and technology teams to support operations, resolve issues, and implement application improvements.
- Manage assigned work to meet timelines, adapt to changing priorities, and support project objectives.
- Provide technical recommendations that support sustainable, effective, and scalable solutions.
- Contribute to the design and implementation of cost-effective solutions that meet business and operational requirements.
- Identify and implement opportunities to improve application performance, efficiency, stability, and user experience.
PROFESSIONAL QUALIFICATIONS & EXPERIENCE:
- Degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience.
- Minimum three years of experience supporting enterprise business applications, including on-premises and cloud-based environments.
- Minimum three years of experience using SQL to analyze, troubleshoot, and support databases and applications.
- Experience supporting ERP applications, integrations, APIs, and data management processes, including data loading and transformation.
- Knowledge of database structures, JSON, XML, and cloud technologies, including Azure services.
- Experience using incident management and application monitoring tools; ServiceNow experience preferred.
- Working knowledge of networking, Windows operating systems, virtualization technologies, and data management principles.
- Demonstrated ability to analyze and resolve technical issues, communicate effectively, and collaborate with stakeholders to deliver business solutions.
- ITIL, Microsoft SQL, .NET, or related technical certifications and experience are considered assets.
If you are looking for a flexible work-life balance, a competitive salary and benefits package and an opportunity to grow your career, G3 will give you this opportunity. Join our diverse team of talented professionals!
G3 is committed to providing a safe and respectful work environment, and to supporting the success of employees throughout the organization. We encourage women, indigenous people, people with disabilities and members of visible minorities to apply and self-identify. Reasonable accommodations are available to applicants with disabilities.
