Department of Government Services - Government of Newfoundland and Labrador
Reporting to the Deputy Registrar, the Manager is responsible for the day-to-day leadership of Motor Registration's busiest office, overseeing a team including front-line and back-office clerical, greeters, and a front-line supervisor. Operating in a fast-paced, high-volume environment, the incumbent is accountable for delivering efficient, accurate, and customer-focused driver licensing and vehicle registration services through multiple service channels. The position requires strong people management skills, including staff onboarding, training, performance management, attendance and leave administration, coaching, and employee relations, while fostering a respectful and productive workplace. The incumbent addresses escalated customer concerns, supports key stakeholders, and ensures high standards of client service are maintained. In addition, the Processing Manager oversees financial and operational controls, including cash reconciliation, deposit preparation, batch balancing, auditing activities, inventory accountability, and compliance with policies, procedures, and information management requirements to ensure the integrity and effectiveness of service delivery.
Screening Criteria
- Completion of a diploma in Office Administration or Business Administration (equivalencies will be considered)
- Experience leading customer service operations and workflow management.
- Experience reconciling monetary transactions.
- Experience managing staff, including performance management and employee relations.
- Experience leading process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies. (asset)
Assessment Criteria
- Ability to effectively manage changing demands in a fast-paced, high-volume environment
- Ability to reconcile monetary transactions
- Ability to coach and develop employees
- Ability to manage employee performance and employee relations matters
- Ability to think critically
- Ability to maintain confidentiality
- Ability to ensure accuracy and quality, compliance, and accountability
- Resilience to stress
- Relationship building
- Professionalism
Conditions of Employment
Conditions of Offer
- Recent and satisfactory Certificate of Conduct from local police
Conditions of Acceptance
- Willing to accept flexible start/end times for workday
Information for Applicants
For more information about this opportunity please contact, Sarah Burgess, Deputy Registrar at [email protected] or (709) 729 – 2520.
