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Added 5 hours ago
Part-time Dual Surveillance Supervisor - Brantford Casino
Great Canadian Entertainment
Brantford, ON
Part-time
Added 5 hours ago
Part-time Surveillance Operator - Casino Mohawk
Great Canadian Entertainment
Campbellville, ON
Part-time
Added 8 hours ago
Part-time Guest Services Representative- Casino Mohawk
Great Canadian Entertainment
Milton, ON
Part-time
Added 10 hours ago
Part-time Dual Surveillance Supervisor (16 month contract- Brantford Casino
Great Canadian Entertainment
Brantford, ON
Part-time
Added 12 hours ago
Security Officer (Part-time) - Sydney
Great Canadian Entertainment
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Part-time
Added 12 hours ago
Part-time Security Officer- Grand River Casino
Great Canadian Entertainment
Elora, ON
Part-time
Added 1 day ago
Technical Coordinator, Surveillance Projects
Great Canadian Entertainment
Toronto, ON · Etobicoke, ON
Added 1 day ago
FT Food & Beverage Supervisor-GCT
Great Canadian Entertainment
Toronto, ON
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FT Relief Surv Shift Manager-GCT
Great Canadian Entertainment
Toronto, ON
Added 1 day ago
PT Cage Supervisor-GCT
Great Canadian Entertainment
Toronto, ON
Added 1 day ago
FT Food & Beverage General Helper-GCT
Great Canadian Entertainment
Toronto, ON
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Steward-GCT
Great Canadian Entertainment
Toronto, ON
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FT 3rd Cook-GCT
Great Canadian Entertainment
Toronto, ON
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FT 1st Cook-GCT
Great Canadian Entertainment
Toronto, ON
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Specialist, Surveillance
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Toronto, ON
Added 2 days ago
Compliance Officer-OGGTA
Great Canadian Entertainment
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Part-time Security Officer-HFX
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Halifax, NS
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Part-time Food & Beverage Cashier- Casino Mohawk
Great Canadian Entertainment
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Added 3 days ago
Coord, Human Resources-GCT
Great Canadian Entertainment
Toronto, ON
Added 3 days ago
1st Cook (Full-time) - Moncton
Great Canadian Entertainment
Moncton, NB
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Added 3 days ago
Dishwasher (Part-time) - Moncton
Great Canadian Entertainment
Moncton, NB
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Added 3 days ago
Surveillance Operator (Part-Time) - Moncton
Great Canadian Entertainment
Moncton, NB
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Added 3 days ago
Surveillance Operator (Part-time) - Pickering
Great Canadian Entertainment
Pickering, ON
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Added 4 days ago
Coordinator, Total Rewards
Great Canadian Entertainment
Toronto, ON
Added 4 days ago
Part Time Dishwasher-Mohawk Casino
Great Canadian Entertainment
Campbellville, ON
Part-time

Great Canadian Entertainment

Part-time Guest Services Representative- Casino Mohawk

Milton, ON, Canada

Job type: Part-time
Experience: Minimum 2 years of experience in customer service; gaming experience an asset
Posting language: English
Posted: Sep 25, 2026

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Original job description

Position Summary

Under the direct supervision of the Guest Services Supervisor, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

Answers guest services switchboard; informs or re-directs calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Promote and administer the Elements Re wards Loyalty program
Assisting with the execution of onsite events, promotions and entertainment initiatives
Responds to, resolves or escalates issues as required
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed

Education and Qualifications

High School Diploma
Minimum 2 years of experience in customer service; gaming experience an asset
Ability to successfully obtain a Gaming License
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

Work Environment Considerations

Regular casino environment, standing for long periods of time, some elements of danger, some exposure to the elements, some exposure to noise, some exposure to verbal, non-traditional work hours

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More about this job

Responsibilities

The Guest Services Representative is responsible for providing outstanding customer service, managing the switchboard, and greeting guests. They also support onsite events, promote loyalty programs, and ensure compliance with all safety and licensing regulations.

Requirements

Candidates must possess a High School Diploma and a minimum of 2 years of customer service experience. Additionally, the ability to obtain a Gaming License and effective communication skills are required.

Skills

Customer Service
Switchboard Operation
Communication
Conflict Resolution
Event Support
Loyalty Program Administration
Interpersonal Skills
Regulatory Compliance
Health And Safety

Visa sponsorship

Not detected in the job text

Keywords

Casino
Guest Services
Customer Service
Switchboard
Loyalty Program
Events
Promotions
Gaming License
Compliance
Health And Safety
Hospitality

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