Position Summary:
This position is responsible for selling food and beverage with an upbeat and positive attitude. Under the supervision of F&B Manager or Supervisor this role must provide guests with professional and high-quality service. Excel at multi-tasking and displaying exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures. Positively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans.
- Selling food and beverage with an upbeat and positive attitude.
- Escorts guests to a table when applicable and presents menus
- Thorough knowledge of Food and Beverage items available in the facility.
- Informs guests of any daily specials
- Takes guests orders and makes recommendations
- Serves the guests and checks to ensure satisfaction
- Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
- Cleaning of tables: clear dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
- Restocking, cleaning, and organizing of all related work equipment and areas.
- Ongoing practice of Smart Serve.
- Understand and follow opening and closing server duties.
- Liaises and communicates effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
- Contributes toward workplace health, safety and wellness initiatives.
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- Performs other duties as assigned or directed and assist other co-workers as needed
Education and Qualification Requirements
People-focused and committed to service excellence
Proactive and solution-oriented with a drive to succeed
Bartending and serving experience preferred
Customer service experience
Ability to stand for long periods of time
Ability to lift 30 lbs.
Previous P.O.S. experience an asset
Smart Serve Certification
Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario
Working Environment Considerations:
Regular casino environment, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours.
Special Working Conditions:
Our organizations reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in Great Canadian's Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company's Whistleblower Policy. The company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.
Compliance Requirements:
Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
Adhering to all company and regulatory policies as they relate to functions of the position.
Licensing & Certification Requirements:
Employment is dependent upon the authorization and continued approval of the Alcohol & Gaming Commission of Ontario (AGCO). New Employees will compete an application and begin work after the AGCO approval is granted. Existing team members will reapply annually, and continuing work will be dependent on successful reapplication.
For positions that require additional certification, the appropriate level of certification will be maintained.
