Full Time Clinical Sales Specialist (Winnipeg)
Support customers located in Winnipeg, Manitoba.
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Job Description
Location: Winnipeg, Manitoba
Department: Operations
Reports to: Chief Operating Officer/Chief Nursing Officer
Salary Range: Commensurate with experience
About HALO
H.A.L.O Tele-Monitoring Inc. (HALO) is a leading provider of real-time, remote patient monitoring solutions, dedicated to enhancing patient safety and clinical efficiency in healthcare facilities. Our innovative technology enables live streaming of patients through a secure, on-premises network, allowing healthcare providers to deliver proactive, continuous observation and intervention when needed. We partner with hospitals, long- term care facilities, and other healthcare institutions to provide advanced remote monitoring services that improve patient outcomes, reduce adverse events, and optimize operational efficiency. Our headquarters are located at 101 College Street, Toronto, Ontario.
Doctors, nurses, and patients around Canada rely on the HALO Solution to enhance clinical insights, patient safety, and efficiency. Trusted by Canada's Largest Health Network and 16 hospitals in Canada, HALO is helping to transform remote patient care.
The Role
HALO is seeking a Full-Time Clinical Specialist to support customers located in Winnipeg, Manitoba. This role will include a mix of salary and commissions.
As a Clinical Specialist, your role will encompass comprehensive oversight of clinical training, implementation, and adoption services for HALO customers. Reporting directly to the Chief Operating Officer/Chief Nursing Officer, you will serve as a key liaison between internal teams and external stakeholders, ensuring the seamless integration and utilization of our solutions.
Leveraging your clinical and operational insights, you will provide invaluable support to hospitals and long- term care home facilities, ensuring seamless adoption, effective utilization and expansion of HALO's technology. Collaborating closely with VP of Software Development, you will play a pivotal role in ensuring that HALO is implemented in a manner to optimize customer success. Furthermore, you will curate and coordinate a diverse portfolio of toolkits, workflow processes, and white papers focused on remote patient monitoring implementation and adoption, facilitating the seamless integration of our solutions into diverse healthcare environments. Drawing upon your past clinical experience, business acumen, interpersonal finesse, and collaborative abilities, you will drive excellence and innovation in every aspect of your role, ultimately enhancing the delivery of remote patient monitoring and improving patient outcomes.
Roles & Responsibilities
Customer Relationship Management
- Build and maintain strong, long-term relationships with assigned healthcare customer, serving as the primary clinical point of contact.
- Understand clinical workflows and challenges to ensure our product capabilities align with and enhance existing clinical practice
- Proactively engage with clinical leaders and front line staff to identify opportunities for improved utilization and expansion of HALO’s technology.
Implementation, Training and Growth
- Lead the implementation and customer onboarding process, ensuring seamless integration of HALO’s solutions into clinical settings.
- Provide comprehensive training to clinical staff, ensuring effective product utilization and promoting best practices.
- Develop tailored strategies to improve product adoption and integration into clinical practice, maximizing customer outcomes.
- Conduct refresher training sessions and workshops to promote continuous learning and engagement.
- Identify opportunities to expand product use across additional departments or services.
Customer Support and Advocacy
- Act as a clinical advocate for customers, ensuring their needs and feedback are addressed by internal teams.
- Collaborate with the product, sales, and support teams to resolve issues, provide updates, and align product enhancements with customer goals.
Data-Driven Insights & Continuous Improvement
- Analyze product utilization trends and provide actionable insights to improve clinical outcomes and operational efficiencies.
- Create reports and presentations for customers, highlighting key metrics, successes, and areas for improvement.
- Gather and document user feedback to influence product enhancements and foster continuous innovation.
Collaboration and Coordination
- Work closely with cross-functional teams, including clinical, IT, and administrative stakeholders, to ensure successful product implementation and sustained success.
- Support the development and sharing of clinical success stories and case studies.
Customer Retention and Satisfaction
- Conduct regular check-ins with customers to review progress, monitor customer satisfaction levels and proactively address potential challenges or risks to ensure long-term retention.
- Assess needs and identify opportunities for deeper engagement.
Skills & Abilities
- Demonstrated ability to build strong customer relationships and manage clinical partnerships with key contacts effectively.
- Excellent organizational and project management skills, with the ability to manage multiple priorities concurrently.
- Dedication and commitment to getting the job done – faithful to the struggle.
- Self-motivated, adaptable and capable of working independently in a fast-paced, evolving environment.
- The candidate must have the ability to travel as required. Will require regular site visits to partner and customer location(s).
- Domestic travel requiring multi-night stays within and at times outside the local work area. - International travel may be required.
- Ability to effectively present information and respond to questions from clinical leaders, managers, clients, and employees.
- Limited weekend and/or night work may be required.
- Valid driver’s license may be required if there is a need to drive to locations.
- Current valid Canadian Passport is desirable.
- Must be willing to complete background checks as required by current or future contracts.
- Must be willing to obtain vendor credentials at health systems, which may include immunizations and background checks.
Education & Qualifications
Preferred: Registered Nurse (RN) with active licensure. (Alternatively: Candidates with equivalent clinical experience and/or insights will be considered.)
- 5+ years of experience in field of study
- 2+ years of experience in clinical implementation or healthcare technology deployment, particularly in acute care or hospital settings.
- Strong knowledge of clinical workflows, patient safety protocols and healthcare operational environments.
- Proven ability to train and support clinical staff, ensuring successful adoption of new technologies or practice changes.
- Experience in leading change management, this includes leading the coordination of multidisciplinary teams to implement new clinical practice changes and/or solutions.
Additional Requirements
- Understanding of audio, video, web conferencing, SAAS, etc.
- Understanding of healthcare clinical applications using various technologies, including telecommunications, EMR/EHR, HL7, medical device integration, nurse call systems, secure chat, clinical decision support tools, etc.
What We Offer
- Competitive salary with performance-based incentives.
- Comprehensive bene`its package, including health, dental and vision coverage.
- Opportunity to grow within a `inancially secure, fast paced and innovative healthcare technology company based in the technology heart of Toronto.
How to Apply
Please send your cover letter and resume to
[email protected].
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