📍 Location: Toronto, ON
🏢 Work Arrangement: 100% Onsite
📅 Contract Duration: Through March 2027
💰 Pay Rate: $40/hour (T4)
About the Role
We are seeking an experienced IT Desktop Support Professional to join a large enterprise environment in downtown Toronto. In this role, you will provide hands-on technical support to end users, troubleshoot hardware and software issues, manage IT assets, and ensure a high level of customer service. This is an excellent opportunity for someone who enjoys solving technical challenges, collaborating with teams, and working in a fast-paced enterprise setting.
Key Responsibilities
- Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
- Troubleshoot and resolve hardware, software, operating system, and network-related issues.
- Support users across Windows, macOS, iOS, and Android platforms.
- Install, configure, maintain, and upgrade hardware and software.
- Manage incidents, service requests, and escalations while meeting established SLA and KPI targets.
- Support office productivity applications including Microsoft Office and collaboration tools.
- Maintain accurate asset inventory records and support asset lifecycle management.
- Assist with user onboarding, equipment deployment, and account setup activities.
- Provide hands-on support for meeting rooms, audio-visual systems, and video conferencing technologies.
- Document troubleshooting steps, resolutions, and technical procedures.
- Collaborate with internal IT teams and business stakeholders to resolve issues efficiently.
- Follow ITIL-based Incident Management, Request Management, and Asset Management processes.
Required Qualifications
- 5+ years of desktop support or technical support experience within large enterprise environments.
- Strong experience supporting:
- Windows
- macOS
- iOS
- Android
- Proven experience troubleshooting and repairing laptops, printers, and related hardware.
- Strong knowledge of Microsoft Office and other productivity applications.
- Excellent analytical and problem-solving skills.
- Strong customer service and communication skills.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Experience working with ITIL processes and service management practices.
- Eligible and willing to obtain Government of Canada Reliability Clearance, including fingerprinting requirements.
Nice-to-Have Qualifications
- Experience with data analytics and automation tools.
- Exposure to audio-visual (AV) and video conferencing technologies.
- ITIL certification or equivalent service management experience.
- Experience supporting enterprise-level environments with large user populatio
