Information Technology Desktop Support

📍 Location: Toronto, ON

🏢 Work Arrangement: 100% Onsite

📅 Contract Duration: Through March 2027

💰 Pay Rate: $40/hour (T4)

About the Role

We are seeking an experienced IT Desktop Support Professional to join a large enterprise environment in downtown Toronto. In this role, you will provide hands-on technical support to end users, troubleshoot hardware and software issues, manage IT assets, and ensure a high level of customer service. This is an excellent opportunity for someone who enjoys solving technical challenges, collaborating with teams, and working in a fast-paced enterprise setting.

Key Responsibilities

• Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve hardware, software, operating system, and network-related issues.
• Support users across Windows, macOS, iOS, and Android platforms.
• Install, configure, maintain, and upgrade hardware and software.
• Manage incidents, service requests, and escalations while meeting established SLA and KPI targets.
• Support office productivity applications including Microsoft Office and collaboration tools.
• Maintain accurate asset inventory records and support asset lifecycle management.
• Assist with user onboarding, equipment deployment, and account setup activities.
• Provide hands-on support for meeting rooms, audio-visual systems, and video conferencing technologies.
• Document troubleshooting steps, resolutions, and technical procedures.
• Collaborate with internal IT teams and business stakeholders to resolve issues efficiently.
• Follow ITIL-based Incident Management, Request Management, and Asset Management processes.

Required Qualifications

• 5+ years of desktop support or technical support experience within large enterprise environments.
• Strong experience supporting:
• Windows
• macOS
• iOS
• Android
• Proven experience troubleshooting and repairing laptops, printers, and related hardware.
• Strong knowledge of Microsoft Office and other productivity applications.
• Excellent analytical and problem-solving skills.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Experience working with ITIL processes and service management practices.
• Eligible and willing to obtain Government of Canada Reliability Clearance, including fingerprinting requirements.

Nice-to-Have Qualifications

• Experience with data analytics and automation tools.
• Exposure to audio-visual (AV) and video conferencing technologies.
• ITIL certification or equivalent service management experience.
• Experience supporting enterprise-level environments with large user populatio