Under general supervision, the House Person-Night performs guests service needs and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines to ensure a clean, sanitary and inviting resort for all guests.
Responsibilities
Represents Hilton Grand Vacations in a professional manner at all times.
Assists with carpet cleaning and deep cleaning of suites, as assigned.
Maintains laundry and storage areas.
Provides assistance to member, owner, and guest requests or concerns and esclate to management, when necessary.
Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
Assists with snow and ice removal.
Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s).
Reports all maintenance deficiencies in common area(s) by maintaining communications with the Maintenance Department by providing a written work order or submitting into the Asgard system.
Maintains daily log of duties performed during the course of each working period.
Completes all required Company trainings and compliance courses as assigned.
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Adheres to Company standards and maintains compliance with all policies and procedures.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
Compensation: $25.00 per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.
Qualifications
Ability to operate machinery (plow truck, skid steer, carpet machine, and/or encapsulation machine).
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
Ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Experience is this or related field an asset.
