Under general direction the Vacation Home Quality Assistant Manager is responsible for ensuring the highest level of overall housekeeping services in accordance with company policies and procedures, federal, provincial, and local authority guidelines.
Responsibilities
Represents Hilton Grand Vacations in a professional manner at all times.
Conducts pre-shift meetings and reviews all pertinent information for the day’s activities; departures, arrivals, and scheduled stayover cleans.
Assists in maintaining inventory of all supplies pertinent to housekeeping and laundry.
Assists in monitoring annual deep cleaning and carpet cleaning projects.
Inspects rooms and public space using an inspection checklist to ensure each room meets Company Quality Assurance Standards before being placed in the property management system as clean and available.
Provides feedback on team member performance to Manager to ensure fair, consistent and corrective/disciplinary action and performance review when necessary.
Participates and assists manager in the interview, selection and hiring processes.
Conducts training and provides guidance to team members regarding proper and safe cleaning procedures.
Ensures team members are up to date with procedures regarding chemical products handling and use of personal protective equipment.
Ensures team members have the tools necessary to perform their essential job functions efficiently and safely.
Assists with the ordering of supplies as requested.
Conducts weekly, monthly and quarterly inventories and reports in a timely manner, according to policy, to include maintaining desired par levels and recording of damaged linen.
Assists in ensuring efficient and timely communication with the General Manager, Front Desk Manager and the Facilities department.
Maintains communication with the Facilities department by providing a written work order and/or entering information into the Inigma system.
Coordinates with the Member Experience department to secure, store and dispose of lost and found items according to provincial law.
Acts as department head in absence of manager including tasks such as payroll, scheduling and team supervision.
Maintains department QA documentations and uploads it to FTP website.
Represents the VHQ department at the Health and Safety Committee meeting.
Ensures the cleanliness and organization of the housekeeping office and storage rooms.
Completes scheduling, timekeeping and payroll duties in the absence of Manager.
Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Compensation: $60,000. - $63,500 per year.
Qualifications
Computer proficiency in Microsoft Word, Excel and Outlook.
Ability to operate office machinery (i.e., computer, copy machine, fax machine).
Excellent customer service skills.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
Performs well with frequent interruptions and/or distractions.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- At least 2 years of housekeeping experience
- Experience managing or supervising a team
