Supervisor Vacation Home Quality

Under the supervision of the Vacation Home Quality Manager, the Vacation Home Quality Supervisor is responsible for ensuring the highest level of overall housekeeping services throughout the resort in accordance with company policies and procedures, and legislative guidelines. This position examines Vacation Homes prior to guests arriving and conducts inspections upon their departure to assess everything is in order; it functions as the primary contact between Vacation Home Quality Team and other departments to make certain that Vacation Homes are ready for guests.

Responsibilities

• Conducts daily pre-shift meetings and reviews all pertinent information for daily activities, to include but not limited to, departures, arrivals, and stayover scheduled cleans.

• Maintains and promotes a safe, clean, positive and respectful work environment.

• Provides feedback on Team Member’s performance to management to ensure fair, consistent and corrective/disciplinary action and performance review when necessary.

• Ensures that the Vacation Home Quality Team is fully aware of the SOP on how to handle and report lost and found items.

• Conducts training and provides guidance to Team Members regarding proper and safe cleaning procedures.

• Ensures Team Members are up to date with procedures regarding chemical products handling and use of personal protective equipment.

• Ensures Team Members have the tools necessary to perform their essential job functions efficiently and safely.

• Ensures each Vacation Home meets cleanliness and quality assurance standards through visual and physical inspection before it is released as clean and available for guest use.

• Ensures carts and linen/amenity supply closets are well maintained, clean, organized, and stocked according to departmental guidelines

• Assists with ordering of supplies as requested.

• Conducts weekly, monthly, and quarterly inventories and reports in a timely manner; according to policy, to include maintaining desired par levels and recording of damaged linen.

• Monitors, supervises and participates in the scheduling of deep cleaning projects.

• Ensures proper, efficient, and timely communication within the department and with other departments.

• Maintains communication with the Maintenance Department by providing a written work order or entering into the Asgard system.

• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.

• Performs other related duties as assigned.

Compensation: $27.00 - $30.00 per hour.  Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

Qualifications

•  Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to use sound judgment; work independently, with minimal supervision. 
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Ability to speak competently and confidently in a public setting. 
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.
• Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.