Systems Analyst (Sustain Services) – 6 month contract with extensions
As a Systems Analyst specializing in Sustain Services, you will play a crucial role in ensuring the stability, reliability, and performance of our clients' production systems. You will collaborate with cross-functional teams to identify, analyze, and resolve production issues, enabling seamless business operations and enhancing the end-user experience.
What you will do:
- Provide Level 2 and Level 3 production support for mission-critical applications.
- Monitor system performance, identify bottlenecks, and implement solutions to optimize application efficiency.
- Investigate, troubleshoot, and resolve incidents, ensuring timely issue resolution and minimal disruption to operations.
- Collaborate with development, QA, and infrastructure teams to deploy fixes and enhancements.
- Document issues, resolutions, and best practices to maintain a robust knowledge base.
- Perform root cause analysis (RCA) and contribute to continuous improvement initiatives.
- Manage system maintenance activities, including patch updates and performance tuning.
- Communicate effectively with stakeholders to provide status updates and ensure alignment on priorities.
Skills & Experience
Required:
- Proven experience in production support and incident management in enterprise environments.
- Strong expertise in application monitoring tools like Splunk, AppDynamics, or New Relic.
- Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).
- Familiarity with database technologies, including SQL and PL/SQL.
- Knowledge of ITIL processes and best practices.
- Experience with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
- Strong analytical and problem-solving skills with attention to detail.
Preferred:
- Exposure to Agile methodologies and tools like Jira or Confluence.
- Experience with middleware technologies (e.g., Apache Kafka, RabbitMQ).
- Certification in ITIL, AWS, or other relevant areas.
Set Yourself Apart
- Experience in managing large-scale, high-availability production environments.
- Demonstrated ability to lead incident resolution efforts across multiple teams.
- Hands-on expertise in automating repetitive tasks to improve support efficiency.
