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Location
Shawinigan, QCG9T 6S5
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Work location
On site
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Salary$18.00HOUR hourly / 40 hours per week
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Terms of employment
Term or contractFull time
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Overtime required, Early morning, Morning, Day, Evening, Night, Weekend, Shift, On call, Flexible hours
- Starts as early as 2026-12-15
End date: 2027-12-14
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Benefits:
Financial benefits
- vacancies
4 vacancies
- Source
Job Bank
#3682921
Overview
Languages
French
Education
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No degree, certificate or diploma
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
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Investigate complaints and claims
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Register arriving guests and assign rooms
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Resolve complaints and claims
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Process group arrivals and departures
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Take, cancel and change room reservations
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Provide information on hotel facilities and services
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Provide general information about points of interest in the area
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Process guests' departures, calculate charges and receive payments
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Balance cash and complete balance sheets, cash reports and related forms
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Maintain an inventory of vacancies, reservations and room assignments
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Follow emergency and safety procedures
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Answer telephone and relay telephone calls and messages
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Assist clients/guests with special needs
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Contact customers to deliver requested wakeup calls
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Provide customer service
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Professionalism in customer service
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Greet customers
Experience and specialization
Computer and technology knowledge
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Monitoring and tracking software
Area of specialization
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Hotel and catering industry
Additional information
Security and safety
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Criminal record check
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Reference required
Work conditions and physical capabilities
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Standing for extended periods
Personal suitability
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Flexibility
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Judgement
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Organized
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Reliability
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Accurate
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Efficiency
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Positive attitude
Benefits
Financial benefits