Responsibilities
Provide pre-sales and post-sales technical support for residential and commercial and industrial energy storage systems, including system design, installation, commissioning, troubleshooting, and compliance with Canadian standards and utility requirements. Train customers and partners, support sales and installation teams, and collaborate with internal product, research and development, and service teams to resolve issues and improve customer experience.
Requirements
Requires at least three years of experience in technical support, application or system engineering, or field service in solar PV, energy storage, inverter, or power electronics industries, along with knowledge of solar-plus-storage systems and the ability to interpret electrical drawings and technical documents. Strong troubleshooting, communication, and customer-facing skills are required; familiarity with Canadian electrical and grid connection requirements is preferred, and English fluency and travel within Canada are expected.
