Spa Experience Agent
Our Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace
Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.
Fundamental Values
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Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
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Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
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Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
Expectations
Job Type: Full-Time
Hourly Rate:
Benefits:
Tasks & Responsibilities:
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Maintain cleanliness and quality of the entire site to Scandinave Spa Standard; including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
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Assist with guest issues or concerns that arise and, if required, seek support from Team Leader/Supervisor and/or Manager.
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Perform opening and closing procedures on site.
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Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
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Maintain sauna fire and ambience fireplace temperatures
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Direct guests where to park if required
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Be the first point of contact for guests on arrival, provide information of any waitlists
Prerequisites:
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