The EMPLOYEE agrees to carry out the following tasks as Restaurant Assistant Manager. The EMPLOYEE agrees to devote 100% of working time, attention and ability to the EMPLOYER and to comply with and be bound by all the company’s policies, employee’s professional code of conduct and ethics, rules and/or procedures and carry out duties and responsibility as per described in the Job Description in the Company training manual; to carry out employees of the Company in competent, harmonious and professional manner.
A typical workday for a Tim Hortons Assistant Manager begins at approximately 4:00 a.m. and concludes around 12:00 p.m. During this time, they oversee the morning operation, ensuring the restaurant is fully prepared for opening and the busy breakfast period. They supervise team members, assign duties, monitor customer service standards, and provide coaching and support as needed. Throughout the shift, they ensure food products are prepared according to company standards, maintain food safety and cleanliness requirements, handle customer inquiries and concerns, and assist with cash management procedures. They also monitor inventory levels, place product orders when required, complete administrative tasks, and help coordinate staffing to ensure smooth operations. As a working supervisor, they regularly assist with serving guests, preparing products, and supporting the team in all areas of the restaurant to ensure efficient operations and a positive guest experience.
When hiring an Assistant Manager for Tim Hortons, the most important qualities are **leadership, reliability, problem-solving ability, and a strong work ethic**. Technical skills can be taught, but the right attitude and character are essential.
For employee retention, Tim Hortons offers a variety of benefits and growth opportunities designed to support both personal and professional development. Eligible employees have access to **medical and dental benefits through TimCare with Canada Life**, helping to support their overall health and well-being. The company also provides opportunities for **career advancement**, with many managers and restaurant leaders having progressed from frontline positions within the organization. Employees receive ongoing training, coaching, and leadership development to help them grow their skills and advance their careers.
In addition, managers may have the opportunity to attend the **Tim Hortons Convention**, a large-scale event held every two years in various locations around the world. This convention allows managers to network with other restaurant leaders, learn about new initiatives and best practices, participate in professional development opportunities, and be recognized for their contributions and achievements. The company also promotes a supportive team environment, recognizes strong performance, and offers stable, full-time employment with opportunities for increased responsibility and earnings over time. These benefits help create long-term career opportunities and encourage employee retention within the organization.