Job Title: Business Development Manager
Reports To: Sales Manager
Effective Date: Immediately
Location: Delta, BC
Web Portal: www.thecompliancecenter.com
Reply To: hr@thecompliancecenter.com
About Us
ICC Compliance Center was founded in 1987 with one principal in mind – to help our clients comply with hazardous materials/dangerous goods regulations, whether they are handling, shipping or transporting hazardous materials/dangerous goods by air, ground or sea. Over the years, we have become a leader in providing supplies and services to hazardous materials/dangerous goods shippers throughout North America and around the world.
ICC Compliance Center is a leader in compliance training and consulting for hazardous materials/dangerous goods. We have complete hazardous materials/dangerous goods hazard communication programs that will help industry comply with regulations. When using our products and services our clients are employing the expertise of chemists, engineers and training specialists who monitor regulatory changes and can help clarify compliance needs.
Job Summary
The BDM is responsible for securing, maintaining and growing long-term, profitable business from prospective and existing clients. The BDM is expected to meet or exceed sales targets, ensure superb customer service and satisfaction, and generate sales growth through prospecting new account development. To achieve this, the BDM is expected to apply sound and proven sales and marketing strategies.
Duties and Responsibilities
- Proactively contact current, past and potential clients with the aim of maximizing sales potential;
- Build and execute a territory plan to meet sales and profitability targets, with clear priorities for key accounts and new business.
- Prospect consistently through calls, outreach, referrals, and customer visits. Develop new accounts and reconnect with inactive customers.
- Understand customers’ operations and buying needs. Identify opportunities to introduce additional ICC products, training, and services across sites and departments.
- Prepare accurate quotations and proposals, follow up promptly, and move opportunities toward a purchasing decision.
- Follow up after first orders to support customer satisfaction and encourage repeat business.
- Plan productive customer visits and presentations, and maintain regular contact with key accounts. Manage contract renewals where applicable.
- Coordinate with customer service on orders, delivery updates, and service issues. Stay involved when an issue puts a customer relationship at risk.
- Keep CRM records current, including contacts, opportunities, activity, and next steps. Review results, forecasts, and upcoming priorities with the Sales Manager each week.
- Support sales campaigns and share customer feedback, competitive information, and opportunities for other territories.
What you Bring
- A demonstrated record of winning new B2B business and growing existing customer accounts, ideally in industrial products, packaging, chemicals, logistics, or a related sector.
- Comfort with prospecting and cold calling, with the discipline to maintain consistent activity and follow through on commitments.
- A consultative approach to sales, including the ability to ask effective questions, recommend solutions, present proposals, and close business.
- Strong written and verbal English communication skills and the ability to build relationships with purchasing, operations, and technical contacts.
- Good organization and attention to detail. You can manage a territory, plan travel, prioritize opportunities, and work independently while contributing to a team.
- Confidence using CRM software and Microsoft Office. Experience with ACCPAC or a similar business system is an asset.
- Willingness to learn ICC’s products and services and work with technical specialists on regulatory questions.
- A valid driver’s licence and reliable transportation for customer visits, plus the ability to travel within the territory, including to Washington State.
- Knowledge of TDG, WHMIS, U.S. DOT 49 CFR, IATA, or IMDG requirements is an asset.
- Postsecondary education in business or a related field is an asset; relevant sales experience is also valued.
How success will be measured
Success in this role means meeting agreed sales and profitability goals, winning new customers, increasing repeat purchases, and expanding the products and services purchased by existing accounts. We are also looking for a healthy opportunity pipeline, timely quote follow-up, productive customer meetings, and accurate CRM records.
Why join ICC
You will represent an established company with a broad range of compliance products and services. You will have an existing customer base to develop, room to build new business, and access to customer service and technical specialists who can help you address customer needs.
Travel
- Travel required 30% of the time.
Please submit resume and cover letter complete with salary expectation to hr@thecompliancecenter.com.
