RESPONSIBILITIES:
Leadership & Sales Accountability
- Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
- Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
- Assist in developing and executing strategies to enhance showroom performance and profitability.
- Provide in-the-moment coaching to team members, fostering a results-driven culture.
- Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions.
- Support high-value client relationships by providing exceptional service and personalized experiences.
- Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth.
- Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
- Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.
Fittings and Alterations
- Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
- Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
- Oversee the fitting process by holding the team accountable for quality and efficiency.
- Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
- Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
- Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.
Operational Excellence
- Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards.
- Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow.
- Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity.
- Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices.
- Solve operational challenges proactively, driving continuous improvement and team accountability.
- Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.
Team Development & Leadership Growth
- Act as a leader and mentor, developing the next generation of showroom leaders.
- Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team.
- Provide coaching and training to team members on sales techniques, product knowledge, and customer experience.
- Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager.
- Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression.
- Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.
Customer Experience
- Ensure every customer interaction reflects the brand’s commitment to exceptional service.
- Assist in managing escalated customer issues, providing solutions with professionalism and urgency.
- Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction.
- Support showroom events and community engagement initiatives to drive awareness and traffic.
- Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups.
Entrepreneurial Mindset & Business Ownership
- Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities.
- Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue.
- Actively contribute to process improvements, providing innovative solutions to elevate showroom performance.
- Partner with district and corporate teams to share best practices and insights for ongoing business development.
REQUIREMENTS:
- 2+ years of leadership experience in a retail, sales, or customer-focused environment.
- Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.
- Strong leadership skills with the ability to coach, develop, and inspire a team.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work collaboratively and take initiative in a fast-paced, evolving retail environment.
- Experience in managing appointments, fittings, and alterations is a plus.
- Entrepreneurial mindset with a drive to take ownership and grow within the company.
- Proficiency in iOS and MS Office applications.
- Flexibility to work evenings, weekends, and holidays based on showroom needs.
WHY WORK AT INDOCHINO:
- Leadership Development: A role designed to fast-track growth into a Showroom Manager position.
- High-Impact Role: Contribute directly to the success of one of our top-volume showrooms.
- Collaborative Environment: Work alongside a passionate and high-performing team.
- Professional Growth: Gain hands-on leadership experience and career development opportunities.
- Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style.
Compensation Range: $24.00 - $28.00 per hour