Original job description
Job Details: Job Location: Prairie HVACR - MB, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day,
Service Coordinator
Prairie HVAC/R | An IR Pros Company - Winnipeg, MB
Position Summary
Prairie HVAC/R, part of the IR Pros family of companies, is seeking a Service Coordinator who acts as the primary point of contact for customers, clients, and team members to ensure efficient scheduling, communication, and support for service delivery. This role involves managing service requests, coordinating schedules, maintaining records, and ensuring excellent customer satisfaction.
A successful Service Coordinator is detail-oriented, organized, and proactive in resolving challenges.
Key Responsibilities
Scheduling and Coordination
Schedule and dispatch electricians, technicians or staff to meet client needs
Manage calendars to avoid scheduling conflicts and maximize productivity
Coordinate resources, equipment, and materials for service projects
Customer Service
Act as the primary liaison between clients and the organization
Address inquiries, resolve complaints, and provide updates on service progress
Maintain strong relationships with clients to ensure satisfaction and retention
Administrative Support
Maintain accurate records of service requests, schedules, and client communications
Prepare reports and documentation related to service activities
Ensure compliance with company policies and regulatory requirements
Communication
Communicate effectively with team members, vendors, and clients to ensure smooth service operations
Relay updates and changes promptly to all relevant parties
Provide feedback to improve processes and service quality
Problem-Solving
Resolve scheduling conflicts and address unforeseen issues
Proactively identify and implement solutions to enhance efficiency and effectiveness
Qualifications: Qualifications
Proven experience in a coordination or administrative role (service-related experience preferred)
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Proficiency in office software (e.g., MS Office, scheduling tools, CRM systems)
Problem-solving skills with attention to detail
Ability to multitask and work in a fast-paced environment
Preferred Experience
Experience with any of the following is a plus:
Scheduling or dispatching for a field service or trades organization
Electrical, Industrial refrigeration, HVAC/R, or mechanical services industry
CRM or service management software (e.g., ServiceTitan, FieldEdge, or similar)
What We're Looking For
We are looking for a coordinator who understands that great service starts before the technician ever arrives on site. Our strongest coordinators keep schedules running smoothly, communicate clearly with clients and field teams, and catch problems before they become bigger issues.
About IR Pros
IR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers across the US and Canada.
Prairie HVAC/R supports industrial refrigeration systems in facilities including:
Ice Rink
Cold storage
Food and beverage processing
Refrigerated warehousing
Manufacturing