Role: OverIT FSM Techno-Functional Consultant
Location: Oakville, Ontario, Canada
Work Mode: Onsite / Hybrid (No Remote)
Job Description
We are looking for an OverIT FSM Techno-Functional Consultant to lead the configuration, implementation, and support of the OverIT Next-Gen Field Service Management (FSM) platform for clients in utilities, energy, and oil & gas industries.
This role bridges business requirements and technical execution - translating customer field operations needs into scalable, configured solutions on the OverIT platform.
Key Responsibilities
- Gather, analyze, and document business requirements for scheduling, dispatch, work order management, mobile workforce, and GIS-based field operations.
- Configure and customize the OverIT FSM platform:
- Work order lifecycle
- Scheduling/optimization rules
- Dispatch boards
- Mobile app forms
- Business rules engine
- Design and implement integrations between OverIT FSM and CRM, ERP, Asset Management, GIS (e.g., ESRI/ArcGIS), and IoT systems.
- Configure and support the OverIT mobile app (offline capability, dynamic forms, multimedia capture, debriefing workflows).
- Support scheduling/optimization algorithm tuning (skills-based routing, capacity planning, ML-driven dispatch rules).
- Conduct workshops, functional design sessions, and UAT with client stakeholders.
- Perform data migration, testing, and go-live support for FSM implementations.
- Troubleshoot functional and technical issues; provide L2/L3 support post-go-live.
- Create functional specifications, configuration documentation, and training materials.
- Collaborate with OverIT product/engineering teams on enhancement requests and platform upgrades (e.g., NextGen Platform releases).
- Advise clients on best practices for field service transformation, workforce optimization, and AR/remote collaboration features.
Must-Have Skills
- Hands-on experience implementing or supporting OverIT NextGen Field Service Management (FSM) platform.
- Strong understanding of work order management, scheduling, dispatch, mobile workforce management, and field operations.
- Experience integrating FSM platforms with CRM, ERP, GIS, Asset Management, and IoT systems.
- Strong techno-functional consulting experience, including requirements gathering, workshops, solution configuration, testing, deployment, and support.
- Utility, energy, telecom, transportation, or oil & gas industry experience preferred.
- 3–7+ years of experience in Field Service Management (FSM) implementation or consulting; hands-on OverIT platform experience strongly preferred.
- Solid understanding of FSM domain concepts:
- Work Order Management
- Scheduling/Dispatch Optimization
- Mobile Workforce Management
- Linear Asset Industries (Utilities, Telecom, Energy)
- Experience with system integrations (REST/SOAP APIs, middleware) connecting FSM to CRM/ERP/GIS/IoT systems.
- Working knowledge of GIS concepts and tools (ESRI/ArcGIS integration is a plus).
- Familiarity with mobile app configuration and offline-first application design.
- Strong analytical and requirement-gathering skills; ability to translate business needs into system configuration.
- SQL and basic scripting/data-handling skills for configuration, migration, and troubleshooting.
- Excellent client-facing communication skills; ability to run workshops and manage stakeholder expectations.
- Prior experience in utilities, telecom, transportation, or oil & gas sectors is a plus.
Alternate FSM Platforms
If candidates with direct OverIT experience are difficult to identify, please also consider candidates with strong hands-on experience in:
- ClickSoftware / Click Scheduler
- Salesforce Field Service (FSL)
- IFS FSM
- SAP FSM
- Oracle Field Service
- ServiceMax
- Microsoft Dynamics 365 Field Service
- IBM Maximo Mobile / Field Service
Candidates must be able to clearly demonstrate FSM implementation, configuration, integration, scheduling/dispatch optimization, mobile workforce, and field operations experience.
