12 month contract with extensions
Hybrid downtown Toronto
Must-Haves
- 5+ years of experience in Content Design/UX Writing
- Proficiency in Figma
- Agile experience, specifically working with technical stakeholders
- Strong collaboration skills across diverse stakeholder groups
- Excellent communication skills; dependable and proactive in driving clarity about user needs and business objectives
- Strong ability to reduce ambiguity and risk through precise language, especially in complex or regulated domains
- Demonstrated experience framing information to support user comprehension and confident action, not just content clarity
- Proven skill in nuanced language decisions where tone, intent, and interpretation materially impact user outcome
Plusses
- Wealth product experience (big plus)
- Familiarity with defining quality thresholds for content or responses, beyond basic editorial review
- Educational content experience
Day-to-Day
We are seeking a dedicated and innovative Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for web and platform. You will collaborate closely with various product partners, designers, researchers and other content designers to ensure the delivery of clear and accessible content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.
Responsibilities:
- Collaborate with product managers, designers, researchers, and developers to craft clear, concise, and user-centered content for an investment platform.
- Write and structure content for digital experiences, including UI copy, error messages, onboarding flows, and help content, ensuring clarity and accessibility.
- Apply content design principles and plain language standards to create intuitive experiences that meet WCAG accessibility guidelines.
- Partner with UX Researchers to validate content through usability testing and incorporate insights into iterative improvements.
- Participate in design and content sprints, contributing to ideation sessions and ensuring content aligns with design system standards.
- Maintain and update content within design systems and documentation tools (e.g., Figma, Zeroheight), ensuring consistency across multiple portfolios.
- Manage content governance processes, including version control, backlog prioritization, and stakeholder approvals.
- Advocate for content best practices and user-centered design across teams, providing guidance and training where needed.
- Collaborate on localization and tone-of-voice guidelines to ensure content resonates with diverse audiences.
- Track and measure content performance using analytics and feedback loops to inform continuous improvement.
$61-70/hr
We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.
