We are hiring for a
Application Support Analyst FO. This role focuses on Front Office support for Repo and Secured Funding trading systems within a Capital Markets IT environment.
The ideal candidate will have strong SQL and UNIX/Linux skills with experience supporting live Fixed Income trading environments.
What You Bring
- Experience with Repo products or strong knowledge of Fixed Income financial products
- Extensive experience supporting a live Fixed Income trading environment
- Proven experience working with financial software in Capital Markets
- Strong SQL skills, including complex queries, data troubleshooting, and analysis
- UNIX/Linux knowledge with the ability to read system logs and understand error messages
- Understanding of IT architecture and Front Office trading systems
- Strong communication skills with the ability to understand trader requirements and translate business needs into technical solutions
- Ability to work effectively in a fast-paced, high-pressure trading environment
- Fluent English
- French is a plus
- Ability to start at 7:00 AM to align with US market hours
What You'll Do
- Provide first and second level support for Repo and Secured Funding trading systems
- Provide direct Front Office support during trading hours
- Handle incidents end-to-end, including ticket management, communication, stakeholder engagement, and resolution
- Conduct support investigations and root cause analysis
- Report incidents, outages, and system errors promptly
- Provide application support for assigned RSF trading systems and related projects
- Gather and analyze new requirements from business users
- Participate in release management activities
- Support system analysis, development, implementation, and ongoing support
- Coordinate with development and IT teams
Nice to have
- Experience with PnL recomputation and reconciliation
- Experience with APEX or Orchestrade platforms
