At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The role involves owning the product backlog and requirements for customer experience initiatives, including VoC, NPS, and CSAT. The candidate will translate customer feedback and business needs into prioritized features while collaborating with cross-functional teams to improve customer journeys.
Requirements
The candidate must be able to define customer measurement frameworks and drive agile delivery processes such as sprint planning and UAT. Experience in partnering with stakeholders across Marketing, Operations, and Technology teams is required.
Working hours
40 hours per week
Skills
- Product Backlog Management
- Requirements Gathering
- Customer Experience (CX)
- Voice of Customer (VoC)
- NPS
- CSAT
- Customer Journey Mapping
- User Stories
- Backlog Refinement
- Sprint Planning
- User Acceptance Testing (UAT)
- Release Planning
- Data Analytics
- Stakeholder Management
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Consulting
- Customer Service & Support
- Technology
- Software
Keywords
- Business Analyst
- Product Owner
- Customer Experience
- VoC
- NPS
- CSAT
- Customer Journey
- Agile
- User Stories
- Backlog Refinement
- Sprint Planning
- UAT
- Release Planning
- IT Services
- IT Consulting
Original job description
Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
Translate customer feedback, analytics, and business needs into prioritized features and user stories.
Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
Monitor customer experience metrics and ensure business outcomes are achieved.
Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys
