Position Overview
The Government Services Integration Cluster is seeking a Junior Systems Administrator / Operations Support Specialist to provide technical support, systems administration, and infrastructure operations in an enterprise IT environment.
The successful candidate will be responsible for supporting Windows-based infrastructure, managing user accounts and access permissions, troubleshooting hardware and software issues, monitoring system performance, and maintaining enterprise IT services.
The ideal candidate should have experience providing Level 1 and Level 2 technical support, knowledge of Microsoft infrastructure and cloud technologies, and a strong understanding of cybersecurity practices.
Key Responsibilities
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Provide Level 1 and Level 2 technical support for hardware, software, network connectivity, and system-related issues.
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Administer Microsoft Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
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Manage user accounts, access permissions, user profiles, and identity management.
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Install, configure, maintain, and upgrade software, operating systems, and infrastructure components.
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Perform system patching, backup, recovery, and routine maintenance activities.
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Monitor server, workstation, and network infrastructure to ensure optimal performance and availability.
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Troubleshoot system performance issues and network connectivity problems.
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Support enterprise infrastructure, including file servers, print services, virtualization platforms, and endpoint management solutions.
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Assist with Microsoft Azure, Microsoft 365, and Entra ID administration.
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Follow cybersecurity practices related to account security, access control, vulnerability remediation, and endpoint protection.
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Manage incidents, service requests, problems, and change requests using ITSM platforms.
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Maintain technical documentation, knowledge articles, operational procedures, and system inventories.
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Coordinate with internal technical teams and external vendors to resolve infrastructure and application issues.
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Provide timely updates to stakeholders and ensure service-level agreements are met.
Required Technical Skills
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Microsoft Windows Server administration.
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Active Directory and Group Policy.
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DNS, DHCP, and user account management.
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Microsoft Azure and Microsoft 365.
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Microsoft Entra ID (Azure AD).
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Enterprise infrastructure and endpoint management.
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VMware or Hyper-V virtualization.
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Hardware, software, and network troubleshooting.
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TCP/IP, VPN, firewalls, and network connectivity.
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Cybersecurity, patch management, vulnerability remediation, and access control.
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PowerShell or batch scripting.
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ITSM platforms such as ServiceNow, Remedy, or equivalent.
Experience Requirements
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Experience providing Level 1 and Level 2 technical support in medium or large enterprise environments.
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Experience supporting server, workstation, and network infrastructure.
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Experience handling incidents and service requests within established SLAs.
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Experience with user provisioning, access management, software installation, and patch deployment.
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Experience following IT operational procedures and change management processes.
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Experience supporting business-critical applications.
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Experience coordinating technical issue resolution with internal teams and vendors.
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Experience preparing technical documentation and operational procedures.
Communication and Soft Skills
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Excellent verbal and written communication skills.
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Strong customer service orientation.
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Ability to explain technical concepts to technical and non-technical stakeholders.
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Strong analytical and problem-solving skills.
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Ability to prioritize multiple requests and manage competing deadlines.
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Strong interpersonal and stakeholder management skills.
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Ability to work independently and collaboratively within a technical team.
Additional Assets
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Experience supporting distributed and networked systems.
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Experience in public sector or government IT environments.
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Knowledge of AODA and related accessibility standards.
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Familiarity with emerging IT infrastructure and cloud technologies.
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Experience with PowerShell automation.
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Availability for scheduled maintenance and after-hours support.
Mandatory Skills – Recruiter Screening Priority
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Technical troubleshooting: Hardware, software, network, system performance, diagnostics.
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Cybersecurity: Patch management, vulnerability remediation, endpoint protection, access control.
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Cloud administration: Azure, Microsoft 365, Entra ID, Azure AD.
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Communication: Stakeholder communication, technical documentation, customer interaction.
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Customer service: Service desk, incident management, user support, client satisfaction.
