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Added 22 hours ago
KG
QA Test Lead (API Automation & Cloud Verification)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Added 22 hours ago
KG
Power Platform & (Copilot AI)
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Added 1 day ago
KG
Power Platform Technical Consultant
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 1 day ago
KG
Senior SAP Finance Business Systems Configuration Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 1 day ago
KG
Senior Java Low Latency Developer with experience in Payments and Trading Platforms
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Added 1 day ago
KG
Business System Analyst with VAM & LMS
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 1 day ago
KG
Senior Java Low Latency Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Added 18 days ago
KG
ETL Lead Developer
K&K Global Talent Solutions INC.
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Added 18 days ago
KG
IBM Sterling File Gateway (SFG) Consultant
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 18 days ago
KG
IVR Developer - Contact centre
K&K Global Talent Solutions INC.
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
Added 19 days ago
KG
Senior Java Engineer
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Added 21 days ago
KG
Gen AI Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Added 22 days ago
KG
Gen AI Developer
K&K Global Talent Solutions INC.
Mississauga, ON
- $110,000 to $140,000 CAD / year
- Full-time
Added 22 days ago
KG
Production Support Engineer – AI/ML
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time

No more jobs.

Closed listing

K&K Global Talent Solutions INC.

QE With Contact Center platforms + Amazon Connect Center

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position: Quality Engineer (QE) with Contact Center platforms

Location: Toronto, ON (Hybrid)

Employment Type: Full-Time

Experience: 8 + Years

Position Overview:

We are seeking an experienced Quality Engineer (QE) Lead with expertise in Contact Center platforms, automation testing, and quality assurance across IVR, routing, agent desktop, and customer interaction channels.

Key Responsibilities:

Lead QE activities for Contact Center applications, maintenance releases, enhancements, and production support.
Design and execute automated testing for IVR, Routing, UI, API, and Agent Desktop solutions.
Validate end-to-end customer and agent journeys across multilingual Contact Center environments.
Collaborate with Agile teams to ensure high-quality releases and continuous improvement.

Required Skills:

Strong experience in Quality Engineering for Contact Center platforms.
Hands-on experience with IVR/Routing Automation using Cyara, Hammer, or similar tools.
Expertise in UI and API Automation Testing using Selenium, Karate, Postman, or equivalent frameworks.
Experience in Agent Desktop Automation testing.
Strong proficiency in Core Java.
Experience with Git/Bitbucket, JIRA, Confluence, IntelliJ IDEA, and Eclipse.
Proven experience working in a Scaled Agile environment.
Ability to provide technical leadership and support for ongoing releases and enhancements.

Preferred Qualifications:

Strong knowledge of AWS Amazon Connect.
Experience testing multilingual Contact Center applications (English and French).
Exposure to IVR prompts, NLU validation, routing flows, and end-to-end Contact Center testing.

Mandatory Requirement:

French language proficiency is required. Candidate must be able to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and Contact Center solutions

About employer

More about this job

Responsibilities

Lead quality engineering for Contact Center applications, releases, enhancements, and production support, including automated testing of IVR, routing, user interfaces, APIs, and agent desktops. Validate end-to-end customer and agent journeys across multilingual environments and collaborate with Agile teams to improve release quality.

Requirements

Requires 8 or more years of experience, strong Contact Center quality engineering and automation expertise, proficiency in Core Java, and experience with the listed testing tools and Agile delivery. French proficiency is mandatory to test and validate French-language applications, IVR flows, prompts, NLU interactions, agent journeys, and Contact Center solutions.

Skills

Quality Engineering
Contact Center Platforms
IVR Automation
Routing Automation
Cyara
Hammer
UI Automation Testing
API Automation Testing
Selenium
Karate
Postman
Agent Desktop Automation
Core Java
Amazon Connect
French Language Proficiency
Scaled Agile

Visa sponsorship

Not detected in the job text

Keywords

Quality Engineering
Contact Center
Amazon Connect
IVR
Routing
Cyara
Hammer
Automation Testing
Selenium
Karate
Postman
Agent Desktop
Core Java
Git
Bitbucket
JIRA
Confluence
IntelliJ IDEA
Eclipse
Scaled Agile
French
Multilingual Testing
NLU Validation
API Testing
UI Testing
End-to-End Testing
Production Support

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