Job Title: Contact Center Solutions Architect – Amazon Connect & AI
Contract: 12 months (possible extension or conversion)
Location: Hybrid, 2 days onsite and 3 days remote; Toronto, London, Montreal, or Ottawa.
Role Overview: Seeking a Solutions Architect to support contact center modernization, migration, and AI initiatives across platforms such as EasyLine and Wealth.
Key Responsibilities
- Translate business requirements into solution architectures and technical designs.
- Create architecture documents, decision records, and reusable solution patterns.
- Support contact center migration, Amazon Connect, IVR, desktop applications, telephony, and AI initiatives.
- Present solutions to stakeholders and participate in architecture reviews.
- Collaborate with business, technology, and architecture teams.
Mandatory Skills
- 2+ years of IT architecture experience OR 4+ years of lead developer experience.
- Experience translating requirements into solution designs.
- Strong MS Office skills, including Word, Excel, PowerPoint, and Visio.
- Experience with Jira and Confluence.
- Ability to present to large groups (approximately 50 people).
- Degree or diploma required.
Nice to Have
- Amazon Connect and contact center technologies (IVR, desktop solutions, telephony).
- Agentic AI experience and Agile knowledge.
- Amazon Solutions Architect certification.
- Experience in banking, financial services, or healthcare.
