Posting Date: September 15, 2026
Closing Date: September 27, 2026
Status: Vacancy
Manager of Data and Quality
Full-time, Permanent (37.5 hr/wk) | Start Date: October 7, 2026 | Location: Waterloo
Salary: $81,236 – $96,468
Why Join KidsAbility?
Every year, more than 17,000 children and youth rely on KidsAbility to support their growth, development, and well-being. Through innovative, family-centred services, we help children and families navigate challenges, celebrate successes, and achieve meaningful goals. As a non-profit organization serving the Waterloo and Guelph-Wellington regions, we believe that when we work together with compassion, expertise, and purpose, we can make a lasting impact. Join us in helping children, youth, and families discover a future of possibilities.
The impact we make starts with our people. That's why we foster a supportive and purpose-driven workplace where employees can grow, contribute, and thrive. We offer:
- Ongoing professional development, leadership growth, and learning opportunities
- A collaborative and inclusive culture that values diverse perspectives and teamwork
- Opportunities to contribute to innovation, research, and continuous improvement initiatives
- Programs that support employee well-being, connection, and work-life balance
- A comprehensive total rewards package, including extended health and dental benefits, an optional group RRSP, disability income protection, generous vacation entitlements, and paid personal leave
The Opportunity:
KidsAbility is seeking a Manager of Data and Quality to provide operational leadership for KidsAbility's enterprise data, analytics, reporting, and quality improvement functions. Reporting to the Director of Information Technology Solutions, this role ensures organizational data is accurate, trusted, and transformed into meaningful insights that support service excellence, operational performance, regulatory compliance, and strategic decision-making. Building on KidsAbility's established Quality Framework, the Manager of Data and Quality will champion a data-informed culture and lead initiatives that enhance organizational effectiveness, accountability, and continuous improvement.
Your Impact:
As Manager of Data and Quality, you will:
- Lead enterprise-wide data governance practices, including data ownership, stewardship, standards, definitions, and quality controls.
- Develop and maintain data quality frameworks that ensure accuracy, consistency, completeness, and timeliness of organizational data.
- Establish and oversee policies and procedures related to data management, privacy, retention, and responsible data use.
- Partner with IT, privacy, and security teams to align data practices with organizational architecture, compliance requirements, and access controls.
- Oversee the design, development, and maintenance of dashboards, scorecards, key performance indicators (KPIs), and executive-level reporting.
- Translate organizational, clinical, and operational priorities into meaningful analytics and performance measures.
- Support leaders with operational, financial, client service, workforce, quality, and performance reporting.
- Advance a culture of reporting literacy and self-service analytics to improve decision-making across the organization.
- Lead quality improvement initiatives using data to identify trends, risks, opportunities, and service improvement priorities.
- Oversee the implementation and continuous enhancement of KidsAbility's Quality Framework and Quality Improvement Plan.
- Partner with leaders and teams to define measurable outcomes, monitor progress, and evaluate improvement initiatives.
- Support accreditation readiness, audits, governance activities, and continuous improvement efforts.
- Apply and promote quality improvement methodologies such as Plan-Do-Study-Act (PDSA) cycles, Lean principles, and root cause analysis.
- Lead, mentor, and develop staff within data, reporting, analytics, and quality functions.
- Foster strong partnerships across clinical, operational, corporate, HR, finance, and executive leadership teams while cultivating a collaborative, service-oriented culture focused on accountability, innovation, and learning.
Your Experience and Expertise:
To be successful in this role, you will have a Bachelor's degree in Business, Healthcare Administration, Health Informatics, Data Analytics, Information Management, Statistics, Public Administration, Computer Science, or a related field. A Master's degree is considered an asset.
In addition, you will bring:
- Minimum five (5) years of progressively responsible experience in data analytics, business intelligence, health information management, quality improvement, or performance management.
- Demonstrated experience leading teams, enterprise initiatives, or cross-functional projects.
- Experience translating complex data into clear, actionable insights for diverse audiences.
- Strong working knowledge of Power BI, SQL, Excel, and enterprise reporting and dashboard tools.
- Expertise in data governance, data quality management, KPI development, and analytics best practices.
- Familiarity with privacy legislation and healthcare confidentiality requirements, including PHIPA.
- Strong analytical, problem-solving, project management, and change leadership skills.
- Excellent communication, facilitation, and stakeholder engagement abilities.
- The ability to simplify technical concepts and data-driven insights for both leaders and frontline teams.
The following qualifications would be considered assets:
- Formal training or certification in Lean, Six Sigma (Green Belt or Black Belt), or other process improvement methodologies.
- Demonstrated expertise in PDSA cycles, process mapping, and root cause analysis.
- Experience within healthcare, nonprofit, public sector, or community-based service environments.
As a multi-site organization, a valid Ontario Driver's Licence and access to a reliable vehicle are required to support work across multiple locations as needed.
To Apply:
We invite applications from those interested in this position to apply through the KidsAbility Career Centre.
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KidsAbility strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodations to job applicants who may require provisions to participate in the selection process. Should any applicant require accommodation please contact Human Resources in advance for assistance.
Equity, Diversity, and Inclusion are the core values of KidsAbility. We are a diverse workforce with wide perspectives and creative ideas that benefit our clients and the community. It is the policy of KidsAbility to ensure equal employment opportunity without discrimination or harassment. We welcome applications from visible minority groups, women, Indigenous Peoples, persons with disabilities, religion, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, genetic information or any other ground protected by applicable law.
Please note that all prospective KidsAbility employees are subject to mandatory immunization requirements, including the full and ongoing COVID-19 vaccination, as a condition of obtaining and maintaining employment. We will make accommodations as directed by the Ministry of Children, Community and Social Services and the Chief Medical Officer of Health.
