About the role
This is a highly administrative position which necessitates the ability to effectively multitask while ensuring all work is 100% error-free. The primary purpose of the Bilingual Disability Coordinator’s position is to manage and update disability case files, including initiating the case (data entry), following processes as per the client’s policies and procedures, updating the Database with accurate input of information, telephone communication with claimants and client contacts, billing and generating reports.
What you'll do
- Provide clients with quality service delivery
- Foster a strong client relationship
- Prepare and distribute Kits/Forms as required
- Prepare all communications (letters, faxes, etc.) to clinics, clients, and claimants
- Generate and maintain accurate claimant information
- Review all incoming documentation for accuracy
- Provide administrative support to the Case Managers
- Invoice and accurately track invoices and billing reports
Qualifications
- Knowledge of short-term disability policy and process, Worker’s Safety and Insurance Board Legislation, and other relevant legislation, such as Human Rights Legislation etc.
- Excellent computer skills, specifically Microsoft Word, Excel and Outlook
- Strong communication skills - Fluent in French, both written and verbal
- Excellent customer service skills, both telephone and written communication
- Strong planning and organizational skills, and a demonstrated ability to multitask
- Ability to work independently
- Close attention to detail and a high degree of accuracy
- Previous administrative experience in health-related services is an asset
The pay range for this role is
$48,000 - $50,000 CAD
