Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost, and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Security Officers ensures adherence to the Company policies and procedures, motivates, and leads by example and supports Casino Victoria’s learning environment while establishing a safe and welcoming work environment for all team members.
Duties and Responsibilities
- Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements.
- Enforcing restricted access by unauthorized persons;
- Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
- Performing identification checks to any guest who appears under 30;
- Referring disputes to the Security Supervisor;
- Conducting regular patrols of the interior and exterior of the property as assigned;
- Escorting guests and team members;
- Performing crowd control as directed;
- Attend to first aid incidents;
- Assisting Security Supervisor with enrolling guests in the Self-Exclusion program;
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications
- Ability to exceed internal and external guest expectations through timely, effective and service-oriented communication
- Two (2) years of experience working with the public in a service role or in the service industry
- Excellent problem solving and conflict resolution capabilities
- High school diploma or equivalent required, post-secondary education an asset
- Previous experience or training in security an asset
- A willingness to learn, develop and achieve new skills for personal and professional development
- Computer literacy in MS Office
- Able to organize data with great accuracy.
- Knowledge of privacy legislation an asset.
- Valid First Aid/CPR certification an asset
- Valid Serving IT Right Certification required
- The ability to obtain Gaming Worker Registration through IGCO
- Valid Security License/ Basic Security Training required
Work Environment Considerations
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
- The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including weekends, overnights, evenings, and holidays.
- This role is designated as a safety-sensitive position due to the requirement for constant situational awareness, rapid judgment, and direct involvement in safety and security operations.
- The Security Officer is expected to handle incidents involving conflict, disruption, or potential harm, employing approved de-escalation methods to minimize risk to individuals and property.
Casino Victoria is committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified candidates. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to advise us at any stage of the process.
We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
