The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects. These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities. The Senior Program Managers, under the Director of the Consumer Access and Client Integrations team, take on strategic projects, such as the provincial Primary
Care Program where they will work on:
- Arranging oversight meetings
- Program Performance Monitoring
- Promotion of Strategic Partnerships between stakeholders of
the Programs
Responsibilities:
The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.
- Work with internal stakeholders to report project progress
and for budgeting oversight, tracking and reporting
- Define, implement and operate the program governance
- Establish/Manage relationships with Agency's product
owners
- Establish/Manage relationships with Canada Health
Infoway
- Engage with Legal, Privacy and Security authorities to
evaluate program responsibilities
Desired Skills:
- College/University undergraduate degree in Health, Computer
Science, Engineering, Business or related discipline from a recognized
institution or equivalent experience
- Professional certifications: Project
Management Professional; Knowledge
and understanding of Project Management’s Institute’s Project Management Body of Knowledge and/or Lean Six Sigma
- Demonstrated project management software skills and
experience e.g. MS Project, MS Teams etc.
- Knowledge of Ontario’s healthcare landscape including the
Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro),
Provincial Digital Services, Hospital Information Systems (Epic, Meditech and
Cerner) and other Healthcare Information Systems used throughout the
province
- Experience with health system business implementation and
deployment projects
- Proven track record working with multidisciplinary
teams
- Experience in liaising with customers/stakeholders where
customer service was a key focus to responding to queries, issues/risk
management, etc.
- Relationship building, facilitation and influencing skills
to successfully partner with internal and external stakeholders
- Ability to readily identify, assess and mitigate
implementation and adoption issues
- Knowledge of change management, business process integration, and/or
evaluation/quality improvement, preferably in the health sector
- Experience operating in highly political environments and
across various organizational cultures
- Working knowledge of privacy policies and legislative
processes – Health Protection and Promotion Act (HPPA), Freedom of Information
and Protection of Privacy Act (FIPPA) and Personal Health Information
Protection Act (PHIPA) and associated Health Information Custodian (HIC)
requirements would be an asset
Required Skills:
- 7 to 10 years’ experience project managing digital health
projects, ideally with experience deploying clinical software systems,
including health information systems, electronic medical records, eReferral
solutions and patient portals.
- Experience with and knowledge of Project Management concepts
(e.g. project goals, risk, scope, participant roles, planning, quality
management, risk management and change management)
- Excellent Leadership, Team Building, and Communication
skills, including experience with presenting to C-suite and Executive
Leadership Groups across the health sector
- Strong stakeholder management, vendor relations, planning
and resource management skills
- Time Management,
with the ability to manage tight deadlines and prioritize multiple projects
- Collaboration, coordinating tasks, and ensuring that
everybody works together effectively, this also involves conflict
resolution
- Demonstrated experience leading and overseeing program
strategy development from inception through to project close-out
- Demonstrated ability to develop successful relationship and
build agreement with high-level internal and external stakeholders
- Demonstrated experience understanding and articulating
executive expectations and translating into program deliverables
- Experience developing budgets based on multiple funding
channels and cross-organization dependencies
- Demonstrated experience with privacy and security
requirements of software development and integrations in a healthcare or
clinical context.
Requirements
Required Experience:
- Experience working with healthcare professionals in the
field
- Knowledge and experience with Electronic Medical Records
systems
- Experience with the provincial Electronic Health Record and
its assets like OLIS, DHDR, & acCDR
- Knowledge of clinical workflows and associated business
processes
- Experience managing programs with complex governance
structures, funding streams and many stakeholders
- Demonstrated excellent time management, with the ability to
manage tight deadlines and prioritize multiple projects
- 7 to 10 years’ experience program/project managing
electronic health-related projects and the complex relationships
Deliverables include, but are not limited to:
The Senior Program Manager will be required to work with the
appropriate teams to provide:
- Organizing program and activities
- Creating and managing short- and long-term goals
- Developing a budget and operating plan for the program
- Developing an evaluation method to assess program strengths
and identify areas for improvement
- Managing a team with a diverse array of talents and
responsibilities.
- Client Engagement and Client Management, including but not
limited to health care organizations and technology providers
- Manage Program Go-live schedules
- Manage Project Risk/Issue Management
- Implementing and managing changes and interventions to
ensure project goals are achieved.
Must Haves:
- LinkedIn URL on resume
- Experience working with healthcare professionals in the
field
- Knowledge and experience with Electronic Medical Records
systems
- 7 to 10 years’ experience project managing digital health
projects, ideally with experience deploying clinical software systems,
including health information systems, electronic medical records, eReferral
solutions and patient portals.
- Experience with and knowledge of Project Management concepts
(e.g. project goals, risk, scope, participant roles, planning, quality
management, risk management and change management)
- Experience developing budgets based on multiple funding
channels and cross-organization dependencies
