The Hilton Toronto/Markham Suites Conference Centre & Spa is seeking an energetic, self-motivated individual to join our Front Office Team. Are you passionate about providing exceptional guest experience? If your answer is “Yes”, we would like to meet you. The successful candidate must be a true service professional committed to the highest levels of guest satisfaction. We are a 4 diamond, 502 room all suite full-service property seeking a vibrant and dedicated Night Audit Supervisor.
Summary of Responsibilities:
The Night Audit Supervisor will supervise and assist with the Night Audit & Front Desk operations. This includes: ensure the maintenance of financial controls and compliance with the hotel standards; act as the Manager on Duty; coordinate with other departments to ensure quality of service is provided to all guests; handle special requests; ensure the health & safety of all guests during the midnight shift and resolve guest concerns or any problems that may arise. Most importantly, the Night Audit Supervisor and his/her team will provide ultimate service and courtesy to all guests from the time of registration to the time of departure.
Job Responsibilities:
- Supervise and support the Night Audit team and oversee overnight front desk operations.
- Register guests, process check-ins and check-outs, and handle guest account settlements.
- Review, verify, balance, and reconcile daily financial transactions and accounts.
- Complete night audit procedures, including posting room and tax charges and preparing daily reports.
- Ensure all credit card, direct bill, food and beverage, and miscellaneous transactions are balanced and accurately recorded.
- Respond promptly to guest inquiries, concerns, and complaints to ensure a high level of guest satisfaction.
- Maintain accurate guest records, reservations, and guest history information.
- Perform concierge-related duties and provide information and assistance to guests.
- Adhere to hotel safety, security, and fire procedures.
- Communicate important guest and operational information to other departments and incoming shifts.
- Assist with additional duties as assigned by management.
Qualifications:
- Post-secondary in hospitality or accounting an asset
- Previous supervisory experience along with strong organizational skills and the ability to work independently
- A Minimum of 2 years experience in hotel Front Desk or Night Audit role
- Excellent verbal and written English skills are a necessity, secondary language an asset
- Experience with PEP system and Micros preferred
- Able to make leadership decisions with regard to guest service and hotel issues independently
- Able to work well in stressful and high-pressure situations
- Excellent interpersonal, communication, and computer skills
- Willingness and ability to work a flexible schedule to meet business demands
- Proven ability to lead and motivate Team Members
Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants that qualify will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
This job posting is for an active existing vacancy in the Night Audit Department.
We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada and those selected for an interview will be contacted.